Danfoss · 22 hours ago
Head of Global Product Support, Training & Partner Management
Tallahassee, FL
Full-time
Onsite
Director/ExecutiveDanfoss is a family-owned company that engineers solutions aimed at increasing machine productivity and reducing energy consumption. They are seeking a Head of Global Product Support, Training & Partner Management to lead an international team, provide technical support and training programs, and develop a partner network to enhance customer satisfaction.
Industrial EngineeringIndustrial ManufacturingProduct Design
Responsibilities
Build strong relationships with cross-functional colleagues in Sales, Product Management, R&D, Quality, and Supply Chain to ensure alignment and effective collaboration
Support the organization in establishing a unified way of working together with functional departments and colleagues across regions
Take ownership of customer advocacy, acting as the primary point of contact for ensuring customer needs are met and driving satisfaction
Implement and maintain KPIs for backlog management and support activities, monitoring performance and identifying areas for improvement
Collaborate with Product Experts and Partner & Training Management teams to enhance customer satisfaction and share expertise across regions
Execute and support the ECS strategy in line with the Leap 2030 objectives, ensuring alignment with organizational priorities
Lead the development and management of a strong partner network, positioning partners as key enablers for regional growth
Promote best practices and knowledge sharing across international offices, supporting regional training, technical support, and strategic opportunities
Qualification
Required
Educational background in Engineering, Electronics, Mechatronics, HVAC/R, or a related technical field
Proven technical and hands-on expertise with Danfoss HVAC and Refrigeration electronic controllers, including configuration, troubleshooting, and applications
Proven experience leading globally distributed teams, ideally in customer support, technical services, or training
Strong track record in cross-functional collaboration and customer advocacy, ensuring alignment across Sales, Product Management, R&D, and Supply Chain
Proven experience implementing KPIs, monitoring performance, and driving continuous improvement initiatives
Proven experience in stakeholder management and communication, with the ability to work across cultures and time zones
Fluent in English (written & spoken); additional languages are an advantage
Proactive approach to learning and continuous improvement, seeking feedback and implementing changes to enhance team performance and processes
Benefits
13th salary
Annual bonus
Paid vacation
Pension plans
Personal insurance
And more
Company
Danfoss
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Founded in 1933
10001+ employees
H1B Sponsorship
Danfoss has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (23)
2023 (24)
2022 (19)
2021 (31)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Advanced Propulsion Centre UK
2018-08-14Grant
Leadership Team
Ricardo Schneider
CEO & President Danfoss Turbocor
Bryan Menezes
Global Business Development & Strategic Partnerships - Danfoss Power Electronics and Drives
Recent News
2025-11-19
globallegalchronicle.com
2025-11-19
Company data provided by crunchbase