Norwegian Cruise Line Holdings Ltd. · 13 hours ago
Customer Service Specialist - Miami
Miami, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expNorwegian Cruise Line Holdings Ltd. is a leading cruise line company, and they are seeking a Customer Service Specialist to serve as the first point of contact for guests and travel partners. The role involves answering calls, processing reservations, and providing excellent customer service to enhance the vacation experience for customers.
TourismTransportationTravel
Responsibilities
Service and process new and existing individual reservation requests from travel agents and direct guests, resulting in a positive customer experience
Escalate all issues and pertinent matters to the appropriate resource to ensure resolution
Communicate with specific organizational support departments as necessary
Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land components, along with all available ancillary products
Apply expected behaviors to correct opportunities identified as a result of any quality related observations
Adhere to all applicable department attendance, phone adherence and conformance expectations as outlined in new hire training and through Supervisor guidance
Perform other job related functions as assigned
Qualification
Required
High school diploma or equivalent
0-2 years call center, sales or related travel industry experience
Ability and desire to take initiative in providing a positive and fun atmosphere for customers with a strong focus on the overall customer experience with each and every interaction
Ability and willingness to follow up with each and every customer as needed in the most efficient manner as possible with correct and accurate information
Possess a genuine desire to want to help and assist others
Ability to quickly learn and maintain basic understanding of applicable policies and procedures in order to reserve new and service existing reservations within Norwegian's reservation system
Exhibit positive, pleasant and courteous behavior within the Quality Program expectations, while engaging internal and external customers
Understand the need to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction
Understands basic need to secure reservations by requesting to reserve a new booking on all rate quotes
Ability to utilize verbal and written communication skills to communicate with internal customers
Ability and willingness to adhere to a strict attendance/work schedule policy, including break/lunch adherence, attendance and punctuality
Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate key board and PC mouse
Preferred
Working knowledge of reservation system within a call center environment
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
H1B Sponsorship
Norwegian Cruise Line Holdings Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (6)
2022 (7)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
2025-12-24
Company data provided by crunchbase