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Lincoln Electric · 3 weeks ago

Parts Supervisor (Remote)

United States

Contract

Remote

Senior Level

5+ years exp

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions. The Parts Supervisor role is responsible for ensuring the quality of spare parts execution and developing the parts organization while managing a remote team and driving improvements in processes and customer satisfaction.

Electrical DistributionManufacturingRobotics

Responsibilities

Develop plans and align work and resources so that customer needs, contractual obligations, and work is completed within appropriate timeframes and meets quality expectations

Work cross-functionally to develop improvements to spare parts processes and drive organizational adoption of tools identified to increase efficiency and effectiveness

Collaborate with service leadership to develop service offerings that enables a shift in our business model from 'reactive' to 'proactive' and focuses on customer satisfaction and engagement

Develop and manage spare parts team and participate in the development, measurement and driving of KPIs

Includes direct people management responsibility including staffing and performance development

Provides constructive feedback, conveys performance expectations and may handle sensitive issues

Build and maintain relationships with internal and external business partners, including, Engineering, Operations, Order Entry, Project Management, Sales, Training, Technical Support, Field Service and Service Applications teams

Solicit and apply customer feedback (internal and external) to drive continuous improvement

Assumes additional responsibilities as needed or directed in support of the Company’s Strategy & Initiatives

Qualification

SAPCustomer relationsLeadershipMicrosoft Office SuiteCRM platformsCommunication skillsProblem solvingTeam orientedAdaptability

Required

Recent experience in managing large remote employee-based territory

Experience in customer relations and managing employee performance

Strong written and verbal communication skills

Working knowledge of SAP or EPICOR

Proficiency in Microsoft Office Suite

Experience with CRM and service ticketing platforms a plus

Bachelor's degree from an accredited college or university with a minimum of 5 years of related experience (OR a minimum high school diploma / GED with an additional 4 years of product management experience)

Strong interpersonal and leadership skills

Team oriented

Ability to work independently with little supervision

Ability to adapt to a dynamic agenda

Resourceful with strong problem solving

Judgement when making decisions

Demonstrated ability to analyze and resolve problems

Demonstrated ability to lead programs / projects