Hoya Vision Care · 4 days ago
Customer Service Expeditor
Hoya Vision Care is a leader in optical technology innovation, specializing in high-quality eyeglass lenses. They are currently seeking a Temporary Customer Service Expeditor to assist in identifying and expediting jobs in the lab to ensure timely completion and communication with the Customer Service team.
EyewearHealth CareManufacturingMedicalProduct Design
Responsibilities
Use DVI and VTM reporting to identify late jobs (5 days and older in lab) and jobs that are near completion that are almost late – work with lab production personnel to identify these jobs for ASAP completion
Tag work in process to identify ‘rush’ jobs in the lab per the lab’s preferred procedures and protocols
Work with Customer Service team to find work in the lab that appears ‘stuck’ or hasn’t moved from a scan station in the expected timeframe. Engage lab to find and move that work
Work with Customer Service to take information they need to the lab regarding trays in work
Reactively take requests from Customer Service to the lab for customer requested expediting
Regularly check with designated lab personnel to see if there is anything the lab needs to get to customer service (notification a job failed and customer needs to be called, a job won’t cut, unclear on some aspect of the RX information, etc.)
Qualification
Required
High school diploma or GED required
Able and willing to work as a team and influence in addressing job issues
Good communication skills, problem solving, and follow-through
Must possess basic computer knowledge and be able to use it effectively
Preferred
DVI knowledge a plus but not required
Benefits
Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays
And more!
Company
Hoya Vision Care
Hoya Vision Care manufactures and supplies eyeglass lenses.
Funding
Current Stage
Late StageLeadership Team
S
Shigeru Yamanaka
Co-Founder
S
Shoichi Yamanaka
Co-Founder
Recent News
Company data provided by crunchbase