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Hoya Vision Care · 4 days ago

Customer Service Expeditor

Dallas, TX

Contract

Onsite

New Grad, Entry Level

Hoya Vision Care is a leader in optical technology innovation, specializing in high-quality eyeglass lenses. They are currently seeking a Temporary Customer Service Expeditor to assist in identifying and expediting jobs in the lab to ensure timely completion and communication with the Customer Service team.

EyewearHealth CareManufacturingMedicalProduct Design

Responsibilities

Use DVI and VTM reporting to identify late jobs (5 days and older in lab) and jobs that are near completion that are almost late – work with lab production personnel to identify these jobs for ASAP completion

Tag work in process to identify ‘rush’ jobs in the lab per the lab’s preferred procedures and protocols

Work with Customer Service team to find work in the lab that appears ‘stuck’ or hasn’t moved from a scan station in the expected timeframe. Engage lab to find and move that work

Work with Customer Service to take information they need to the lab regarding trays in work

Reactively take requests from Customer Service to the lab for customer requested expediting

Regularly check with designated lab personnel to see if there is anything the lab needs to get to customer service (notification a job failed and customer needs to be called, a job won’t cut, unclear on some aspect of the RX information, etc.)