Accenture · 1 month ago
Workplace Operations Experience Analyst
Milwaukee, WI
Full-time
Onsite
Entry Level
$21.39/hr - $49.57/hr
2+ years expAccenture is a leading global professional services company that helps businesses and governments build their digital core and optimize their operations. The Workplace Operations Experience Analyst will be responsible for enhancing client, visitor, and employee experience through various hospitality and customer service activities, while serving as the primary point of contact for their assigned work area.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Answer general inquiries, assist in resolving challenges or direct them to the appropriate resource
Greet clients, visitors and employees
Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality
Assist with any Workplace position while demonstrating a willingness to help wherever needed
Carry out instructions for security, fire, health and safety and maintain records
Set up and maintain workspace/meeting rooms including catering and audio/visual equipment
Keep inventory, stock and maintain appearance of general use areas (e.g., copy room, coffee/kitchen area, etc.)
Provide basic technical support for standard office equipment (e.g., copiers and printers)
Provide meeting and event technology support prior and during meetings
Complete multiple daily walkthroughs of work area to support customers and ensure space is prepped to standards
Provide support and/or execute activities related to on-site or off-site meetings and events
Perform administrative duties according to location processes and guidelines
Act as a point of contact for the landlord or external providers, coordinating all works carried out on the ground and maintenance of the office space
Receive, process, and deliver inbound and outbound mail and packages. Select best method of shipping with referral to detailed instructions
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
Provide first-line support for basic office technology
Respond to inquiries and anticipate needs
Communicate and interact effectively with teammates and other departments
Process space reservation requests (assign and confirm space, catering & equipment) and ensure optimal workspace occupancy
Contribute to the preparation of daily, weekly, and monthly reports
Other duties as assigned
Qualification
Required
Minimum of 2 years of work experience in a professional environment providing customer service, hospitality and audio visual/general office technology support
Preferred
Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
Intermediate to advanced knowledge of MS office suite
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
Aditya Tandon
Intelligent Automation Canada Lead
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