Milestone Technologies, Inc. · 3 weeks ago
Technical Writing Intern
Pleasanton, CA
Internship
Onsite
Intern, Entry Level
$25/hr - $25/hr
1+ years expMilestone Technologies, Inc. is seeking a Junior Content Developer / Technical Writer to support documentation related to ServiceNow's Service Operations Workspace. The role involves creating and managing documentation while collaborating with technical teams to ensure clarity and accuracy for various audiences.
Application Performance ManagementConsumer ElectronicsInformation Technology
Hiring Manager
Alicia Loerzel
Responsibilities
Create, edit, and maintain clear and comprehensive documentation for ServiceNow Service Operations Workspace, including standard operating procedures, process flows, user guides, and system configurations
Collaborate with engineers, developers, and IT service teams to gather information and ensure technical accuracy
Translate complex technical concepts and workflows into user-friendly documentation tailored for a variety of audiences
Organize and manage documentation repositories to ensure version control, accessibility, and ease of navigation
Audit existing documentation for completeness, clarity, and relevance, and make recommendations for updates or improvements
Develop templates and standards for content formatting, naming conventions, and structure to ensure consistency across deliverables
Create visual aids such as flowcharts, diagrams, and screenshots to support process documentation
Ensure all documentation aligns with Milestone’s brand, tone, and quality standards
Qualification
Required
Bachelor's degree in Technical Communication, English, Information Systems, or a related field
1 - 2 years of experience in a Technical Writer or Content Specialist role, preferably in IT services or enterprise software environments
Demonstrated experience documenting enterprise platforms, ideally ServiceNow or similar ITSM tools
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Miro, Google Suite)
Strong technical writing and editing skills with the ability to simplify complex information
Experience with content management systems and documentation tools
Strong organizational skills and attention to detail
Ability to work independently while collaborating with cross-functional teams in a fast-paced environment
Familiarity with process mapping, workflow design, and visual communication tools
Preferred
Understanding of ITIL processes and IT operations concepts is a plus
Experience with ServiceNow is highly preferred
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase