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Accenture · 3 weeks ago

Data Center Support Analyst

Minneapolis, MN

Full-time

Onsite

Entry Level

$22.59/hr - $32.59/hr

2+ years exp

Accenture is a leading global professional services company recognized for its commitment to diversity and innovation. The Data Center Support Analyst will manage and support the physical infrastructure of client-based data centers, ensuring operational excellence and compliance while coordinating with internal teams and third-party vendors.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Tape Handling: Manage all tape-related processes within the data center

Technical Support: Provide onsite "Hands and Feet" support for hardware and equipment management

Access Coordination: Manage data center access in compliance with Aon policies and procedures. Coordinate 24/7 access for third-party providers as needed

Documentation: Create and maintain Standard Operating Procedures (SOPs) for all in-scope responsibilities. Update connectivity documentation for network patching (servers, storage, switches) and data/digital circuits. Maintain cabinet and row configuration documentation

Physical Data Center Work: Engage with Aon facilities team for tasks such as rack/un-rack devices, cabling, and equipment relocation. Provide onsite support for physical needs (e.g., hard reboot, media changes, cable checks)

Vendor Coordination: Work with third-party vendors (IBM, Dell, HP, EMC) for support activities. Escort vendors onsite and ensure work is performed on appropriate equipment

Validation: Confirm with technical resources that all work has been successfully completed

Shipping & Storage: Package IT equipment for shipment and coordinate with facilities/shipping vendors. Ensure all equipment in storage areas is documented per Aon standards

Qualification

Data center operationsFacility managementHardware handlingCablingConnectivity documentationVendor coordinationStakeholder coordinationCompliance standardsOrganizational skillsCommunication skills