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TELUS · 3 weeks ago

Senior Business Analyst (Remote)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. The Senior Business Analyst will streamline complex benefits processes through database management and technical excellence, ensuring accurate calculations and enhancing operational efficiency.

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Responsibilities

Perform and review complex Defined Benefit calculations, including late retirements, QDROs, RMD, and non-routine scenarios

Interpret and apply plan provisions, regulatory requirements, and administrative practices to ensure accurate calculations

Support issue resolution by researching discrepancies, identifying root causes, and recommending corrective actions

Partner with cross-functional teams to improve calculation accuracy, operational efficiency, and client satisfaction

Provide coaching, training, and technical guidance to junior staff

Assist with audit requests, compliance activities, and ongoing quality control

Qualification

Defined Benefit knowledgeExcel proficiencyRelational database queriesClient service experienceCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skillsAttention to detailSelf-motivated

Required

Bachelor's degree in Business Administration or a relevant field; or equivalent work experience required

In-depth knowledge of Defined Benefit products and services required

Strong knowledge of Excel and relational database queries is required; including the proven ability to work with large files requiring formatting, formulas, links, etc., and being able to solve problems with data through spreadsheet applications

Computer proficiency with Microsoft business application software required

Strong math aptitude and high attention to detail required

Excellent communication skills required; including the proven ability to effectively communicate with internal and external parties

Strong interpersonal skills and ability to partner with other areas; including creative problem-solving skills, analytical and negotiation skills

Strong organizational skills, including the ability to prioritize work under tight deadlines

Ability to multi-task in a fast-paced environment and handle requests in a confidential and professional manner

Must be self-motivated, adaptable, and flexible