H2 Recruits · 3 weeks ago
Implementation Engineer
Greater Birmingham, Alabama Area
Full-time
Onsite
Mid Level
$100K/yr - $120K/yr
3+ years expH2 Recruits is seeking an Implementation Engineer who plays a critical role in supporting customers and field personnel during the implementation and ongoing use of products. This role involves providing technical expertise, supporting system setup, integrations, troubleshooting, and enhancements for intelligent capture solutions.
Staffing & Recruiting
Hiring Manager
Mia Abrams
Responsibilities
Provide backend technical support for customers implementing hardware and software solutions
Support Professional Services and field teams during pre-installation, installation, and post–go-live phases
Assist with system configuration, software installation, and integration with customer environments
Troubleshoot backend application, database, and system issues related to implementations
Work with clients and internal teams to support Statements of Delivery and technical requirements
Maintain and update technical documentation, configurations, and knowledge base content
Collaborate with Product Engineering and Software Development teams by providing feedback from customer implementations
Assist in testing new products, releases, and enhancements prior to customer deployment
Develop and maintain a strong working knowledge of hardware, software, and supported integrations
Ensure proper management and control of company tools, documentation, software, and intellectual property
Perform other duties as assigned by the Director of Professional Services
Qualification
Required
Bachelor's degree in Business, Computer Science, Management Information Systems, or equivalent experience
3–5 years of experience supporting software, systems integration, or enterprise applications
Strong technical understanding of backend systems and customer environments
Working knowledge of Windows operating systems
Experience with databases and SQL, including Microsoft SQL Server (experience with Oracle, DB2, Informix, or Sybase is a plus)
Familiarity with SQL queries, data connectors, and system integrations
Basic knowledge of C# or similar programming languages
Excellent written, verbal, and interpersonal communication skills
Ability to manage multiple priorities and support multiple implementations simultaneously
Limited travel may be required; primarily office or remote-based support
Preferred
Experience supporting document capture, imaging, or scanning solutions
Familiarity with ibml scanning platforms and products
Basic programming or scripting experience
Experience working with enterprise customers
Foreign language skills
Company
H2 Recruits
H2 Recruits was born of the desire to provide more thoughtful, more thorough, talent recruiting services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase