Acuative · 2 weeks ago
GCC Service Desk Analyst I
Strongsville, OH, US
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expAcuative is seeking a Service Desk Analyst I to provide a single point of contact for IT-related problems. This role involves assisting business customers with inquiries, resolving issues, and managing incidents related to IT systems.
Information Technology
Responsibilities
First Level support for any information technology issue and problem following set processes and procedures
Provide assistance by phone, email and/or using a ticketing management system
Respond to alerts in a monitoring or management tool
Incident que management
Documentation for updates on internal knowledge base resolution and details
End user password updates
Manage critical incidents, escalations, and determine incident scope and impact
Update tickets timely
Maintain status reports
Liaison between customer and technical teams
Qualification
Required
1-2 years' experience
Complete all mandatory Information Security & Compliance training
First Level support for any information technology issue and problem following set processes and procedures
Provide assistance by phone, email and/or using a ticketing management system
Respond to alerts in a monitoring or management tool
Incident que management
Documentation for updates on internal knowledge base resolution and details
End user password updates
Manage critical incidents, escalations, and determine incident scope and impact
Update tickets timely
Maintain status reports
Liaison between customer and technical teams
Knowledge of WAN/LAN environments
Basic knowledge of routers, switches, servers, Telco circuits such as T1, T3, DS1, DS3, etc
Knowledge of servers, desktop hardware, and software and can perform basic troubleshooting
Ability to understand ITIL to thoroughly understand business processes and discern system issues from process issues
Understanding of ITIL Processes and Procedures
Customer-focused
Ability to multitask
Preferred
Associate's degree or equivalent work experience
Company
Acuative
Acuative simplifies the entire process of managing your technology.
501-1000 employees
H1B Sponsorship
Acuative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Patrick Danna
CFO
Recent News
2025-03-04
Company data provided by crunchbase