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Dreem Health | Sunrise · 4 days ago

Patient Care Coordinator

United States

Full-time

Remote

New Grad, Entry Level

$41K/yr - $52K/yr

Dreem Health, part of the Sunrise Group, is focused on revolutionizing sleep health through innovative technology and expert care. The Patient Care Coordinator will enhance the patient experience by supporting healthcare providers, driving service improvements, and establishing operational foundations for a digital sleep clinic.

Health CareHealth DiagnosticsMedical

Responsibilities

Shape the patient experience from start to finish

Support healthcare providers and answer patient inquiries

Own key aspects of service delivery

Drive improvements based on real patient feedback

Help create the operational foundation for a fast-growing digital sleep clinic

Qualification

Electronic medical records (EMR/EHR)Patient care experienceHealthcare database systemsBilling processesDurable medical equipment (DME)Medical Assistant programHealthcare insurances knowledgeEmpathyExceptional patient service

Required

Previous experience in a patient/customer facing role

Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems

Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment

Ability to work autonomously while interacting effectively with healthcare providers, sleep specialists, and external partners

Foundational understanding of billing processes and durable medical equipment (DME)

A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes

Preferred

Completion of a Medical Assistant program or equivalent healthcare experience

Strong understanding of healthcare insurances and referral processes

High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey