Intuit · 1 day ago
Senior Business Analyst (Workforce Management Expertise)
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$124K/yr - $168K/yrIntuit is seeking a Senior Analyst for their Expert Network Real-Time Operations team, focused on enhancing customer experience and operational excellence. The role involves developing data-driven insights, collaborating with cross-functional teams, and influencing strategic projects to drive measurable business impact.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Develop data-driven insights to drive Expert Network capacity decisions and improve outcomes across both digital and potential retail channels
Provide technical understanding of upstream workforce management (WFM) value chain, ensuring clarity and accountability for the capacity waterfall
Collaborate with product management and development teams to contribute to an AI-powered, end-to-end WFM platform
Drive operational effectiveness in data mining, statistical analysis, and predictive modeling, ensuring timely and actionable insights
Partner with cross-functional teams to lead or contribute to complex, multi-functional strategic projects with clear business impact
Act as a thought partner to senior leaders, shaping scope, prioritization, and decision-making with evidence-backed recommendations
Optimize Expert occupancy, balancing customer experience, productivity, and cost efficiency
Partner closely with Expert Network teams to define success metrics, segmentation frameworks, and investment priorities
Influence team roadmaps by sharing findings broadly, driving alignment, and validating improvements in outcomes
Preferred: Apply knowledge of retail service store operations (staffing, scheduling, customer flow, service-level optimization) to inform and guide Intuit’s potential retail initiatives
Qualification
Required
Innovative and disruptive technology leader solving long-term strategic outcomes
Proven ability to apply scientific methods to solve real-world problems
Strong business and product sense: ability to shape vague questions into well-defined analyses and success metrics that drive business decisions
Excellent communication skills: able to lead initiatives across multiple work streams and communicate findings with leadership teams
Knowledge to translate quantitative findings into actionable insights and influence business decisions
Ability to draw on experience to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
Ability to turn ambiguous questions and problems into clear deliverables and insights
Experience in querying and manipulating large data sets
Ability to make tradeoffs between speed and accuracy wisely
Strong background in statistical analysis, programming, and experimentation
Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field. Equivalent experience will be considered
Preferred
Apply knowledge of retail service store operations (staffing, scheduling, customer flow, service-level optimization) to inform and guide Intuit's potential retail initiatives
Hands-on experience in physical retail service store operations, including workforce optimization and customer service delivery
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
Founded in 1983
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
Small Business Trends
2026-01-03
2026-01-02
Company data provided by crunchbase