Auxo Solutions · 1 month ago
Production Support Specialist
United States
Full-time
Remote
Mid Level
4+ years expAuxo Solutions is an engineering-driven company focused on delivering innovative solutions. They are seeking a highly organized and proactive Production Support Specialist to manage production support ticketing, client communications, and ensure overall client satisfaction through effective management of support processes.
Software
No H1B
Responsibilities
Oversee production support ticketing, prioritize issues, and ensure timely resolution
Maintain regular communication with clients regarding issue status, progress, and resolution plans
Ensure high levels of client satisfaction by addressing concerns promptly and effectively
Identify and remove blockers to maintain workflow and operational efficiency
Serve as the main point of contact between clients and internal teams, facilitating effective communication and issue resolution
Handle basic project management tasks, ensuring deadlines and service level agreements (SLAs) are met
Generate and present regular reports on ticket status, client satisfaction, and operational performance
Identify areas for process improvement and implement best practices to enhance service delivery
Qualification
Required
A Bachelors' degree in a related field along with at least 2 years of experience in a technical Project Management role, and 2 years of Production Support experience
Proven success in managing complex queues of project work
An understanding of the software development lifecycle (SDLC), and ability to leverage it in a delivery environment
Strong client engagement skills, with the ability to manage relationships and communicate effectively at all levels of an organization
Excellent communication and interpersonal skills
Strong proficiency with JIRA and other project management tools
Preferred
Experience as a Scrum Master is a plus
Experience with LC/NC platforms is a plus
Benefits
Medical, Dental, and & Vision Insurance
Life, Short Term Disability, and Long Term Disability Insurance
Accrued time off (25 days/year)
Paid holidays
Annual target bonus
Company sponsored 401(k) plan
Monthly wellness/tech stipends
Company
Auxo Solutions
Auxo Solutions is a Software Development company
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase