Concord Hospitality Enterprises · 1 month ago
Executive Meeting Manager at the award winning Residence Inn Jacksonville Mayo Clinic Area Florida $20.92/hour
Jacksonville, FL
Full-time
Onsite
Mid Level
$44K/yr - $54K/yrConcord Hospitality Enterprises is seeking an Executive Meeting Manager to join their team at the Residence Inn Jacksonville Mayo Clinic Area. This role focuses on providing exceptional customer service, managing event details, and ensuring successful execution of meetings and events.
HospitalityTourism
Responsibilities
Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success
Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details
Complete Accounting logs and reports
Responsible for hotel Accounts Receivable collections and records
Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail
Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events)
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties
Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord and your supervisor (if applicable)
Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures
Sell and manage social and corporate catering events, including guest rooms, banquet food & beverage, and upselling contracted groups
Negotiate contracts, suggest menus, and coordinate room setups according to policy and client needs
Collaborate with hotel departments to ensure flawless event execution and guest satisfaction
Generate new business through solicitation, networking, and follow-up with past clients
Finalize and distribute Banquet Event Orders (BEOs) and maintain accurate event records
Lead pre-event, on-site, and post-event communications to ensure service excellence
Monitor budgets, sales quotas, and revenue opportunities; implement strategies to increase catering revenue during low-demand periods
Conduct site tours for prospective clients and facilitate client meetings as needed
Train, delegate, and guide staff to ensure smooth operation of events and service standards
Qualification
Required
Provide the highest levels of customer service to internal partners and external clients at all times
Respond in a quick, timely, and professional manner to all internal partners and external customers
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details
Gain knowledge of hotel's food and beverage products, pricing and presentation
Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details
Complete Accounting logs and reports
Responsible for hotel Accounts Receivable collections and records
Be one of the first points of contact for incoming sales calls
Work diligently to complete assigned tasks and responsibilities
Complete or assist with various aspects of pre-event, main event, and post-event details
Learn and use digital sales systems and conceptual sales processes
Prepare for, participate in, and report out at all necessary internal meetings
Endeavor to work in a unified and collaborative way
Own your career development and be an advocate for training and job opportunities
Consistently attain sales activity goals and individual revenue goals
Carry out any reasonable requests made by Management
Sell and manage social and corporate catering events
Negotiate contracts, suggest menus, and coordinate room setups
Collaborate with hotel departments to ensure flawless event execution and guest satisfaction
Generate new business through solicitation, networking, and follow-up with past clients
Finalize and distribute Banquet Event Orders (BEOs) and maintain accurate event records
Lead pre-event, on-site, and post-event communications
Monitor budgets, sales quotas, and revenue opportunities
Conduct site tours for prospective clients and facilitate client meetings as needed
Train, delegate, and guide staff to ensure smooth operation of events and service standards
Benefits
Medical/dental/vision plans
Life insurance
ST/LT disability options
401K options
Tuition assistance
Discounted room rates at Concord managed hotels
Training & development
Career advancement opportunities
Company
Concord Hospitality Enterprises
Concord Hospitality Enterprises specializes in the fields of hotel development, third party acquisitions, and hotel revenue management.
Founded in 1985
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16.73MKey Investors
CIM Group
2026-01-12Debt Financing
2025-10-28Undisclosed· $9.11M
2018-10-01Acquired
Leadership Team
Brian Cornell
Chief Information Officer
Recent News
2025-10-01
2025-09-17
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