Jobber · 3 weeks ago
Product Manager, Customer Success Engineering
United States
Full-time
Remote
Mid, Senior Level
$126K/yr - $170K/yrJobber is a company dedicated to helping small businesses succeed by transforming service delivery through technology. They are seeking a Product Manager II for their Customer Success Engineering team to lead product development initiatives, focusing on AI tools that enhance customer support efficiency and productivity.
MobileSaaSSmall and Medium BusinessesTask Management
Responsibilities
Lead end-to-end product development for our AI-powered Support agent, as well as our internal product for the Support team
Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders
Define and execute the roadmap for improving support efficiency and productivity, balancing short-term wins with long-term innovation, in service of our AI-powered customer journey vision
Monitor and report on performance of your initiatives to senior leadership
Collaborate with Customer Success Leadership, Revenue Operations, and Customer Experience (CX) Product Managers to prioritize key strategies and initiatives
Qualification
Required
Product management experience in a SaaS or technology-driven company, ideally building user acquisition capabilities or AI-powered tools that support GTM teams
A strong ability to translate across technical and non-technical domains - you're comfortable working with stakeholders across the business to drive alignment and clarity
Strong analytical skills, with a track record of using data, customer insights, and systems thinking to inform decisions, optimize workflows, and product outcomes
Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment
Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
Exceptional communication, strategic thinking, and execution skills — and the ability to motivate teams around bold goals
Preferred
Familiarity with AI-powered help desk platforms (e.g., Fin, Zendesk AI)
Experience building LLM-powered products
Benefits
Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Dedicated talent development program
Coaching
Learning
Leadership programs
Company
Jobber
Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management.
Founded in 2011
501-1000 employees
H1B Sponsorship
Jobber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$183.46MKey Investors
General AtlanticSummit PartnersOMERS Ventures
2023-02-07Series D· $100M
2021-01-12Series C· $59.81M
2018-01-01Series B· $16M
Leadership Team
Sam Pillar
Founder & CEO
Forrest Zeisler
Co-Founder and CTO
Recent News
2025-12-15
Tech Funding News
2025-11-05
Company data provided by crunchbase