Evolv Technology · 16 hours ago
Field Service Technician (Newark)
Newark, NJ
Full-time
Hybrid
New Grad, Entry Level
$30/hr - $40/hrEvolv Technology is dedicated to enhancing public safety through innovative security solutions. They are seeking a Field Service Technician who will support product installations, maintenance, and repairs while building strong client relationships and ensuring optimal performance of their products.
Artificial Intelligence (AI)Intrusion DetectionMachine LearningPhysical Security
Hiring Manager
Brittney Scianna
Responsibilities
Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field
Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job
Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have
Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms
Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor
Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success
Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv's revenue organization
Have a strong understanding of the technical requirements of Evolv products
Build a good rapport with our clients and create a lasting impression
Independently resolve 2-5 break fixes
Be excited about taking on more responsibility as you progress in your role
Complete all required administrative tasks such as expenses, work orders, and RMAs
Demonstrate a thorough understanding of the Express system and software
Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues
Independently perform repairs on the Express units
Assist in on-the-job training of new personnel and third-party service providers
Qualification
Required
Understanding the technical aspects of the products, including hardware and software components
Ability to undergo and apply technical training on products, tools, equipment, and software used in the field
Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools
Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance
Competence in performing scheduled software maintenance and upgrades
Ability to establish and maintain strong, long-lasting relationships with clients
Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns
Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation
Capability to manage time effectively, ensuring the timely completion of all assigned work orders
Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs)
Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling
Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs
Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player
Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer
Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization
Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities
Benefits
Equity as part of your total compensation package
Medical, dental, and vision insurance
Health Savings Account (HSA)
A 401(k) plan (and 2% company match)
Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
Quarterly stipend for perks and benefits that matter most to you
Tuition reimbursement to support your ongoing learning and development
Subscription to Calm
Company
Evolv Technology
Evolv Technology an AI-enabled touchless security screening system that uses digital sensors and artificial intelligence to detect threats.
Founded in 2013
201-500 employees
H1B Sponsorship
Evolv Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$548.32MKey Investors
MidCap FinancialSilicon Valley BankStanley Ventures
2025-07-30Post Ipo Debt· $75M
2022-12-21Post Ipo Debt· $75M
2021-12-27Convertible Note
Leadership Team
John Kedzierski
Chief Executive Officer, President, and Director
Anil Chitkara
Co-Founder, Chief Growth Officer
Recent News
2025-11-14
2025-11-07
Company data provided by crunchbase