Harvey · 3 weeks ago
IT Operations Analyst
San Francisco
Full-time
Onsite
Entry, Mid Level
$115K/yr - $155K/yr
2+ years expHarvey is transforming how legal and professional services operate by combining AI, an enterprise-grade platform, and deep domain expertise. The IT Operations Analyst will deliver seamless employee support, manage onboarding and offboarding processes, and troubleshoot technology issues to enhance productivity.
Artificial Intelligence (AI)Information TechnologyLegalLegal Tech
Responsibilities
Create a great employee experience through hands-on IT support for employees in our San Francisco office
Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment
Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences
Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools
Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
Assist with basic security best practices and help enforce IT policies
Collaborate with the IT team on automation, documentation, and process improvements
Identify and track recurring problems and their root causes, working with system owners to solve them permanently
Qualification
Required
Minimum 2+ years of IT support experience in a fast-paced startup or tech environment
Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience
Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting)
Strong communication and stakeholder management skills, especially with non-technical teams
Ability to thrive in a fast-paced, high-growth, and global environment
Preferred
Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks
Experience managing MDM tools like Jamf, Kandji, or Intune
Experience with Microsoft Office and Windows
Company
Harvey
Harvey provides AI-driven tools to assist legal professionals with research, document review, and contract analysis.
501-1000 employees
H1B Sponsorship
Harvey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (6)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Andreessen HorowitzEQT GrowthSequoia Capital
2025-10-30Series F· $160M
2025-10-06Series E· $59M
2025-06-23Series E· $300M
Leadership Team
Winston Weinberg
CEO & Co-Founder
Gabe Pereyra
President & Co-Founder
Recent News
Silicon Republic
2026-01-07
Indian Express
2025-12-31
Company data provided by crunchbase