HALO Branded Solutions · 1 day ago
IT Manager- Applications Support (Cloud )
United States
Full-time
Remote
Senior Level
7+ years expHALO Branded Solutions is seeking an experienced and dynamic IT Manager – Application Support with a proven track record in leading and managing teams that support internally developed applications. This role involves overseeing the operation and maintenance of cloud systems, ensuring reliability, performance, and compliance, while also collaborating cross-functionally to enhance the company's technology infrastructure.
AdvertisingBrand MarketingBusiness DevelopmentGift CardLogistics
Responsibilities
Develop and execute an application support strategy aligned with business goals
Ensure compliance with infrastructure and security standards
Provide strategic direction for improving system functionality and user satisfaction
Participate in application implementation and enhancement projects
Stay current on technologies and best practices for reliability, scalability, and security
Lead, mentor, and develop cloud and application support engineers
Foster a collaborative, high-performance team culture
Partner with IT and business leaders to design scalable cloud infrastructure solutions
Optimize cloud resource utilization and control costs
Monitor and report on infrastructure performance and availability
Develop SLAs and performance metrics for IT services
Identify opportunities for operational improvement and technology consolidation
Perform other related duties as assigned
Implement and enforce cloud security best practices
Ensure compliance with all relevant regulations and company policies
Establish monitoring and alerting systems for proactive issue resolution
Continuously fine-tune infrastructure for optimal performance
Manage relationships with cloud service providers and technology vendors
Evaluate and recommend tools and technologies to enhance capabilities
Oversee the lifecycle of application support incidents from report to resolution
Serve as an escalation point for complex issues
Analyze incident trends to identify root causes and preventive actions
Maintain documentation for cloud systems, processes, and procedures
Conduct training and knowledge-sharing sessions for the team
Occasional on-call or after-hours support may be required for deployments, production issues, or technical emergencies
Qualification
Required
7+ years of IT leadership experience with hands-on cloud infrastructure and support
Bachelor's degree in Information Technology or a related field
Highly organized, detail-oriented, and able to manage multiple priorities
Effective presentation skills across stakeholder groups
Excellent analytical, critical thinking, and problem-solving skills
Strong technical aptitude and commitment to continuous learning
Strong collaboration, communication, and negotiation skills
Strong people management skills for teams onsite and offshore
Company
HALO Branded Solutions
HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.
1001-5000 employees
H1B Sponsorship
HALO Branded Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (1)
2021 (4)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2018-05-17Acquired
2016-01-01Private Equity
Leadership Team
Amit Gaur
Chief Information Officer
Christy Dressell
Account Executive
Recent News
Company data provided by crunchbase