University of Alabama at Birmingham · 19 hours ago
HELP DESK TECHNICIAN
Greater Birmingham, Alabama Area
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $26.80/hrThe University of Alabama at Birmingham is seeking a Help Desk Technician to provide technical support for the Medical Education Information Services Client Services team. The role involves monitoring help desk communications, troubleshooting technical issues, and maintaining computer systems and networks for user departments within the University or Medical Center.
EducationHealth CareUniversities
Responsibilities
Monitoring the helpdesk phones, emails, ticketing system, and other electronic problem reporting
Triaging, troubleshooting, documenting, resolving and/or escalating various technical issues in a precise and timely manner
Quoting, building, imaging, installing and repairing computers and peripherals
Maintaining network device database for accuracy
Maintaining Active Directory computers and permissions groups
Coordinate with other IT departments and vendors to provide technological solutions
Providing timely technical assistance for designated classrooms, conference rooms, computer labs, and other support areas
Utilizes Problem Management database to register problems and record most effective solutions
Provides computer hardware, software and network problem resolutions for user departments within the University or Medical Center
Perform other duties as assigned
Qualification
Required
Associate's degree in Computer Science, Electronics or a related field required
Work experience may substitute for education requirement
Preferred
Windows and Mac Operating Systems
ServiceNow or other ticketing systems
Microsoft Office
Adobe
Zoom, Teams, and Kaltura VPN
Remote Desktop, and Network File Shares
SCCM and Active Directory Crestron
Extron, Q-SYS, and similar A/V systems and components
Company
University of Alabama at Birmingham
The University of Alabama at Birmingham is a public university in located in Birmingham, Alabama.
Founded in 1969
10001+ employees
H1B Sponsorship
University of Alabama at Birmingham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (373)
2024 (333)
2023 (214)
2022 (261)
2021 (155)
2020 (168)
Funding
Current Stage
Late StageTotal Funding
$45.14MKey Investors
American Academy of Orthopaedic SurgeonsParkinson's FoundationNational Institutes of Health
2023-12-01Grant· $0.02M
2023-07-25Grant
2023-06-26Grant
Leadership Team
Martha Bidez
Professor and Director, Advanced Safety Engineering & Management
Recent News
2025-12-03
2025-11-27
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