USALLIANCE Financial ยท 4 hours ago
Loan Servicing Specialist I
Chelmsford, MA
Full-time
Hybrid
Entry Level
$23.43/hr - $28.70/hr
1+ years expUSALLIANCE Financial is committed to innovation and teamwork, seeking a Loan Servicing Specialist I. This role is primarily responsible for servicing various loan portfolios, ensuring timely processing of loan servicing requests, and providing high-quality member service.
BankingCredit CardsFinancial Services
Responsibilities
Assist members via phone, email, and mail by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service
Provide member support by responding to internal phone calls, emails, customer relationship management (CRM) inquiries by researching, resolving, and following up as necessary in a timely fashion while providing a high level of quality member service
Communicate effectively with other members of the loan servicing team to resolve member questions while supporting the team
Perform loan account maintenance and financial transactions including payments, payment reversals and corrections, and payoffs in the core servicing system
Maintain a working knowledge of all internal systems. Our core, FISERV DNA, our Loan Origination System, Encompass as well as other software, vendor sites, and other electronic systems to enable completion of job responsibilities
Recommend procedural changes when appropriate to assist in improving work efficiencies
Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act
Complete various other tasks as assigned that may include but are not limited to booking new loans, loan quality control reviews, collateral perfections, insurance tracking, preparing payoff quotes, release/satisfaction of collateral, document research, general ledger reviews, loan sale support, monitoring reports, and department project work
Qualification
Required
Must have customer service experience and a minimum of 1 year loan servicing experience
Adept at utilizing technology and various software platforms to process information
The candidate must demonstrate interpersonal, organizational, and communication skills (verbal & written)
The candidate should be detail oriented with the ability to work in a fast-paced environment
Experience in Microsoft Office application
Transactional processing experience with strong commitment to providing excellent member service
Benefits
Competitive salary and benefits package
Opportunities for professional development and career growth
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
Paid Time Off, Wellness Time & Paid Federal holidays
401K with 6% match
High Performance Culture
Company
USALLIANCE Financial
Usalliance Financial is a full-service credit union that offers a wide range of banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brett Wheeler
CFO and EVP of Finance and Risk Management
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