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APG Federal Credit Union · 1 day ago

Home Equity Processor Closer

Bel Air, MD

Full-time

Onsite

Entry, Mid Level

$20.83/hr - $26.04/hr

2+ years exp

APG Federal Credit Union is seeking a Member Operations Specialist II to manage home equity loan processes. The role involves reviewing loan files, ensuring compliance with regulations, and preparing closing documents while maintaining high member service standards.

CreditFinanceFinancial Services

Responsibilities

Manage loan pipeline to ensure TILA/RESPA disclosures are generated in compliance with federal regulations

Distribute necessary disclosures on new loan applications

Adhere to TRID, RESPA, Dodd-Frank and HMDA regulations

Track incoming loan disclosures and documents and facilitate forward movement of loan files to Underwriting team

Notify applicable parties of incomplete transaction information, corrections needed, and follow-up

Assist with completion of third party orders

Process appraisal fees and other upfront fees

Ensure accuracy of home equity applications received via internet or branch representatives

Correspond with member to resolve questions regarding home equity application information

Advise when additional information and documentation required to complete application

Act as contact for members inquiring about loan status

Contact members to present alternative loan scenarios when original request cannot be approved

Communicate final loan decision to applicant

Consistently follow-up on pending applications

Review/Audit title binder

Review/Audit the Good Faith Estimate / Loan Estimate and HUD 1 Settlement Statement /Closing Disclosure/ for tolerance violations

Log incoming HELOC applications

Submit Mortgage loan documents for recording

Assist IT with testing of software/system upgrades

Assist other department positions as needed

Check completed loan documents for quality control and follow-up

Manage loan archiving

Report loan problems or member complaints to Management

Uphold adherence to underwriting loan approval conditions and stipulations

Ensure pre-closing and pre-funding conditions are met

Work closely with member and title company or title attorney to schedule settlement and/or resolve title issues

Communicate with title company or title attorney to gather information for accurate CD/HUD preparation; and coordinate delivery of the documents

Approve final Closing Disclosure/HUD-1 in accordance with APGFCU guidelines, state and federal regulations

Prepare mortgage/equity closing packages, including loan program specific disclosure(s) and applicable rider(s)

Prepare funds request so mortgage loan funds are delivered to the title company or title attorney for disbursement

Manage closing issues regarding the closing process and escalate closing issues to management

Order payoffs and obtain lien releases on mortgages being paid through loan settlement

Follow up with attorney / Title Company for missing documents

Order title updates and title insurance

Ability to obtain an active registration number as a Mortgage Loan Originator from the Nationwide Mortgage Licensing System required within 6 months of starting in position

Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable)

Qualification

HELOC experienceTRID knowledgeRESPA knowledgeHMDA knowledgeMS Office proficiencyCustomer service skillsDetail-orientedCommunicationOrganizational skillsPositive attitude

Required

Equivalent to High School education with additional specialized training equivalent to two years college

Two to three years' experience with financial institution products and services

Experience with HELOC/other consumer loans

Detail-oriented and highly organized

Excellent interpersonal and communications skills on the phone, in person, and written with the ability to convey information in a clear, focused and concise manner

Ability to multi task in a fast paced fluid environment

Possess a positive attitude and a desire to help people every day

Proficient in all MS Office applications

High level of integrity and confidentiality

Knowledge of financial institution products, services and operations

Excellent skills in communications, member/customer service, human relations, consumer lending knowledge very strong member/customer orientation

Ability to work independently and as part of a team, solve challenges and make decisions

Demonstrate flexibility and eagerness to learn and embrace challenge

Ability to plan and organize work, to obtain, analyze and compile data and to make corrective action recommendations

Ability to obtain an active registration number as a Mortgage Loan Originator from the Nationwide Mortgage Licensing System required within 6 months of starting in position

Preferred

Associate Degree preferred

Loan interviewing and one to two years of loan disbursal experience preferred

Solid understanding of TRID, RESPA, and HMDA, preferred

Benefits

Medical and dental (shared expense)

Vision

401(k)

Life and disability insurance

Flexible spending account

Employee assistance program

Referral program

Educational assistance

Holidays

Annual leave

Sick leave

Company

APG Federal Credit Union

APGFCU’s roots go back to 1938 when a group of local pioneers decided to address the savings and borrowing needs of the military families at the Aberdeen Proving Grounds.

Founded in 1938

Aberdeen, Maryland, USA

201-500 employees