Druva · 1 day ago
Technical Account Manager
Raleigh, NC
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $147K/yr
6+ years expDruva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Technical Account Manager will be responsible for ensuring the success of Druva’s largest Enterprise customers, managing their post-sale experiences and facilitating customer satisfaction with Druva’s services.
Cloud Data ServicesCloud SecurityComplianceData ManagementData StorageEnterprise SoftwareSaaSSoftware
Responsibilities
Facilitate smooth handoff from Sales and ensure the success criteria and key outcomes are clearly communicated and documented
Advocate for and represent the voice of the customer internally across a book of Top 50 accounts including Technical Account Management (TAM) and Enterprise Support engagements
Work with your account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion
Manage the proactive customer life cycle leading to high rate of renewal and growth
Act as a Technical consultant and proactively guide customers through their Druva backup environment across all areas, including endpoints, data centers, cloud native workloads such as AWS and Azure, and SaaS applications (M365, Google Workspace, SFDC), ensuring they maximize the value of their purchase
Conduct Technical Workshops to drive better understanding and awareness of the product
Conduct Technical Health Assessments and Optimization reviews and ensure that the identified issues are mitigated in a timely manner
Security Posture Readiness - help operationalize cyber security readiness by driving usage and adoption of advanced security features. Partner with the customer on BCP planning exercises and align with the customer’s security teams to drive awareness and readiness, during peacetime
Present critical insights related to consumption trends, ROI metrics, roadmap-aligned and security posture planning during forums such as Quarterly Business Reviews, Adoption Usage Reviews, etc
Drive proactive risk and escalation management - serve as the escalation point for technical issues, coordinating with support and engineering teams
Develop and maintain long-term relationships with stakeholders in your account portfolio
Work cross-functionally with Sales, Professional Services, Product, Support, Marketing and other teams to resolve customer business issues and work towards their stated goals
Manage customer feedback and product needs by providing feature requests to internal partner teams
Drive expansion and retention of assigned accounts
Plan on 10% travel
Qualification
Required
Bachelor's degree, MBA or equivalent experience strongly preferred
6+ years of experience in a Technical Account Management, Professional Services, Customer Success or Technical Support/Escalations role servicing enterprise accounts
Proven track record of meeting and exceeding targets
Understanding of Enterprise SaaS business motions and customer lifecycle
Proven ability to develop working relationships at all levels of management, both inside your company and within your customer accounts
Experience with project management, account portfolio planning and prioritization
Ability to prioritize, multi-task, and perform effectively under pressure; work both proactively and reactively based on customer and company needs
Excellent written and spoken communication skills
Possess top-notch organizational and analytical skills, especially with Salesforce/GainSight knowledge
Understand the basics of the full-stack IT environment including data centers, SaaS apps and cloud workloads
Backup/restore/DR industry experience
Benefits
Health and wellness benefits
401(k) retirement plan
Life and disability insurance coverages
Other benefits the Company may offer from time to time
Company
Druva
Druva delivers a SaaS-based platform to protect and manage enterprise data across endpoint, data center and cloud workloads.
1001-5000 employees
H1B Sponsorship
Druva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (12)
2022 (6)
2021 (12)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$475MKey Investors
La CaisseViking Global InvestorsRiverwood Capital
2021-04-19Series H· $147M
2019-06-19Series G· $130M
2017-08-22Series F· $80M
Leadership Team
Jaspreet Singh
Founder & CEO
Colin Born
SVP, Corporate Development & IR
Recent News
2025-10-27
Morningstar.com
2025-09-19
Company data provided by crunchbase