Apply on Employer Site

Northern Valley Indian Health · 3 weeks ago

Clinic Support Supervisor- Dental (Onsite at Cohasset)

Chico, CA

Full-time

Onsite

Mid Level

3+ years exp

Northern Valley Indian Health is seeking a Clinic Support Supervisor to assist the Clinic Site Manager or Dental Practice Manager in managing day-to-day activities at the assigned site. This role involves staffing assignments, handling patient complaints, and ensuring quality patient care while exemplifying the organization's core values.

DentalHealth CareMedicalNon Profit

Responsibilities

Consults with the Clinic Site Manager / Dental Practice Manager to develop staffing plans; coordinates, directs, and provides patient care and safety orientation for new employees and ongoing training and/or education of downline staff

Maintains staffing schedules in staff scheduling system, ensuring effective staff utilization to meet staffing and workload requirements

Assist Clinic Site Manager / Dental Practice Manager in new subordinate staff interview and candidate selection

Monitors and approves subordinate staff planned time off requests and time card processing

Addresses subordinate staff conflicts and performance concerns in collaboration with the Clinic Site Manager / Dental Practice Manager

Assist Clinic Site Manager / Dental Practice Manager in maintenance of provider schedules in the Electronic Health Record (EHR)

Assist Clinic Site Manager / Dental Practice Manager with quarterly chart audits and implementation and oversight of process improvement initiatives for area of responsibility

Assist Clinic Site Manager / Dental Practice Manager with meetings, planning and execution

Participates in continuing education to improve skills and abilities and stay abreast of current technologies/practices

Performs duties related to the Receptionist, Records and Referral Coordinator and other downline functions as part of the daily responsibilities to ensure proper coverage of duty assignment

Performs other duties as assigned

Qualification

Healthcare managementElectronic Health Record (EHR)Medical terminologyHealthcare insurance systemsInterpersonal skillsTime managementWritten communicationOral communicationProblem-solvingOrganizational skillsAttention to detailTeam player

Required

High School Diploma or equivalent, General Education Diploma (GED) required

A minimum of three (3) years of related health care clinic experience required

Demonstrates a high level of interpersonal skills, time management skills, and an ability to meet established productivity standards both independently and in motivating subordinates

Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals

Excellent written and oral communication skills, strong organizational problem-solving and analytical skills

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm as an innovative team player

Detailed oriented and works with a high level of accuracy in every aspect of the job

Ability to ensure compliance with HIPAA, federal, state, and local laws and regulations supporting patient confidentiality and risk management processes

Working knowledge of medical terminology sufficient to communicate appropriately with patients, healthcare providers and insurance company representatives regarding appointments, services and procedures

Working knowledge of practices and protocols related to reception, medical records, and referral coordinator responsibilities

Knowledge of healthcare insurance systems including Medi-Cal, Private Insurance, and Fee-for-Service

Computer skills that provide the ability to efficiently use the computer systems, including but not limited to electronic health record systems for scheduling, updating information, and word processing documents

Reliable Transportation and ability to adhere to regular attendance