Intuit · 23 hours ago
Sales Performance & Conversion Quality Manager
San Diego, CA
Full-time
Hybrid
Senior Level
$138K/yr - $186K/yr
5+ years expIntuit is a company that focuses on improving customer conversations and sales outcomes. The Sales Performance & Conversion Quality Manager will analyze customer interactions, develop quality frameworks, and guide performance strategies to enhance conversion rates and customer confidence.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Analyze inbound and outbound customer conversations to identify the behaviors that influence trust, decision-making, and conversion
Distinguish the moments in a call that drive positive outcomes — and where breakdowns occur
Connect conversation patterns with performance trends to identify root causes and recommend improvements
Own and evolve the sales and service QA strategy, integrating AI and human-led scoring to deliver insights that reflect the behaviors and moments that drive customer confidence and conversion
Define the behavioral and process markers that represent high-quality sales conversations and ensure the framework scales across teams and partners
Guide the design and use of the overall scoring model, including how evaluations are structured and which QA solutions best support program objective and success
Advise stakeholders on what’s driving or hindering performance, and what actions will deliver measurable improvement
Identify opportunities across inbound, outbound, and follow-up workflows that impact conversion and customer confidence
Present insights clearly and influence leaders across Sales, Training, Product, and Operations
Help shape strategy for improving agent effectiveness, customer outcomes, and end-to-end sales performance
Collaborate with Contact Center BPOs, Training, Sales, Enablement, Product, and Operations to integrate insights into coaching, process updates, and experience improvements
Align stakeholders around behavioral expectations and quality standards that support performance uplift
Run A/B tests on conversational behaviors, scripts, coaching approaches, or process changes
Validate whether recommended behaviors drive improved conversion or experience
Measure and communicate the impact of changes, using both qualitative and quantitative insights
Qualification
Required
5+ years in a sales-oriented contact center environment analyzing customer calls with proven ability to identify behavior-to-outcome patterns that drive sales performance
Experience building or using behavioral scorecards, conversation frameworks, or sales QA models
Strong analytical and storytelling skills — able to translate insights into targeted actions for coaching, training, product, or operational improvement
Demonstrated experience influencing cross-functional leaders and driving measurable improvements
Comfort working in dynamic, ambiguous environments and building structure from scratch
Proven experience in Quality Assurance leadership, with strong focus on sales and customer experience
Deep understanding of sales processes, quality frameworks, and customer experience drivers
Ability to identify and validate sales behaviors that drive conversion and retention
Strong record of leveraging customer insights and QA reporting to influence strategy and outcomes
Experience collaborating with Enablement, Sales, and Customer Success to improve agent performance
Ability to travel 25% of the time
Preferred
Experience supporting or scaling sales quality programs in inbound / outbound sales teams
Familiarity with conversation intelligence tools (Gong, Observe.AI, NICE, Talkdesk, Five9)
Experience partnering with Contact Center BPOs, training, enablement, product, or operations teams
Background in sales quality, sales coaching, conversation intelligence, or performance strategy
Track record of building or scaling new functions or teams preferred
Excellent cross-functional influence, analytical, and communication skills
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
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