Fresh Truck · 4 weeks ago
Fresh Truck Program Manager
Boston, MA
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expFresh Truck is an organization focused on food access and community engagement, and they are seeking a Program Manager to oversee their mobile markets and Resource Hub activations. The role involves coordinating operations, managing community relationships, and ensuring program quality and responsiveness to community needs.
Non-profit Organization Management
Responsibilities
Manage at least one Fresh Truck market per week to build firsthand understanding of program operations, community needs, and opportunities to strengthen and adapt program offerings
Manage market signage, updates, and customer-facing communications to ensure accuracy across on-site and digital platforms
Own inbound community communications, including the Fresh Truck phone line and info@ inbox, ensuring timely and helpful responses
Foster strong, positive relationships with market site partners and community representatives through proactive communication and responsiveness
Collaborate with the Individual Engagement Manager to ensure markets are adequately supported by volunteers, including aligning on scheduling, roles, and on-site needs to ensure a positive experience for volunteers, shoppers and staff
Represent Fresh Truck in external meetings, coalitions, and community events to build visibility, trust, and alignment with stakeholders
Serve as a liaison between the Operations team and other departments to ensure market activities align with organizational priorities
Receive and manage in-bound Fresh Truck programming requests including special events, market site expansions, and food access collaborations
Oversee the operations, quality, and consistency of all Fresh Truck+ Resource Hub activations, ensuring strong partner collaboration and high-impact delivery
Develop and steward Resource Hub partnerships aligned with Fresh Truck shopper needs, priorities, and community context
Build and maintain a Resource Hub partner and engagement tracker, ensuring accurate documentation of partnerships, activations, and outcomes
Collaborate with the Advancement team to ensure community stories, feedback, and insights inform organizational messaging and fundraising efforts
Collaborate with the Senior Director of Operations and People on inventory systems improvements and cost-efficiency strategies
Place, track, and receive market inventory orders, ensuring accurate product availability that meets community demand
Maintain strong, reliable relationships with vendors and suppliers to secure quality products, competitive pricing, and timely deliveries
Collect, track, and report on key operational metrics, including market utilization, throughput, shopper retention, and sales data
Provide actionable insights and recommendations to leadership to improve efficiency, program quality, and market outcomes
Support program evaluation efforts by contributing accurate data and narrative reporting for funders and partners
Collaborate with the Senior Director of Operations and People to improve program management systems and tools
Manage day-to-day administrative needs of the Fresh Truck office/base of operations, including ordering supplies, coordinating shared use of the space, and ensuring the facility is organized, functional, and accessible for all team members
Support refinement of communication workflows, documentation, and internal systems related to market operations and Resource Hub activations
Identify opportunities for longer-term program improvements and growth, and contribute to strategic planning conversations with leadership
Qualification
Required
3–5 years of experience in program management, operations, community engagement, or a related field
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment
High attention to detail and a systems-oriented mindset
Experience working with community partners, vendors, or external stakeholders
Comfort supporting and collaborating with frontline team members
Strong written and verbal communication skills, including customer-facing and partner communications
Experience collecting, managing, and analyzing program or operational data. Comfort working with basic analytical software tools and spreadsheets
Alignment with Fresh Truck's mission and commitment to food access, equity, and community-centered work
Driver's license with clean driving record. Experience driving large vehicles is a plus
Spanish proficiency required, multilingual in Mandarin/Cantonese, Haitian Creole, Cape Verdean Creole, Vietnamese, or Russian a plus
Company
Fresh Truck
Fresh Truck mobile market in Boston, MA.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase