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CDW · 5 days ago

Cisco Call Manager Engineer

District of Columbia, United States

Full-time

Onsite

Senior Level

5+ years exp

CDW is a leading multi-brand provider of information technology solutions, and they are seeking a Cisco Call Manager Engineer responsible for designing, developing, and implementing network and telecommunications infrastructure. The role involves monitoring networks, providing technical assistance, and ensuring smooth operations of Cisco Unified Communication products.

AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Network Design and Implementation: Develop and implement the physical design and architecture of computer networks, including LANs, WANs, and VoIP

Deployment and Troubleshooting: Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions

Software Upgrades: Assist and lead the design and implementation of Cisco Unified Communication products, including software upgrades on existing Cisco voice deployments

Technical Assistance: Provide technical assistance to Network Analysts and Network Professionals, identifying and resolving issues related to Cisco software, IP phones, and voicemail

Coordination: Coordinate with various IT staff, business partners, internal clients, and vendors to ensure smooth network operations

Session Management: Identify, plan, and execute session management strategies to increase efficiency

Remote Monitoring: Experience in remote monitoring and management of enterprise IPT environments is an added advantage

Customer Support: Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently