Apply on Employer Site

Amerant Bank · 1 day ago

Banking Specialist III-Floater

Aventura, FL

Full-time

Onsite

Mid Level

3+ years exp

Amerant Bank is dedicated to delivering a unique customer experience, and they are seeking a Banking Specialist III to help match customer needs with the right banking products. The role involves processing financial transactions, managing lobby activity, and providing education on consumer and small business products to both existing and new customers.

Financial Services

Responsibilities

Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks

Research and resolve issues related to end of day banking center balancing

May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop

Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services

Review customers account activity to ensure compliance with Bank Secrecy Act

May be responsible for the daily review of overdraft, uncollected and significant balance change reports

Ability to originate new credit requests and respond to loan related inquiries

Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures

Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always

Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor

Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards

Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues

Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement

Resolve customer problems and follow up to ensure customer’s expectations are met

Deliver customer experience for all segments to ensure quality customer experience every day every time

Provide quality customer service to all current and prospective customers as measured by Bank service standards

This position requires consistently meeting or exceeding sales goals as defined by management

Achieve out bound conversation expectations as defined by management

Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services

Take an active role in educating our customers on other banking channels to meet their needs

Responsible for learning and maintaining knowledge of Bank’s products and services

Participate in business development activities in support of the banking center market development activities as requested

Actively participate in community organizations to promote the Bank brand as well as support business development initiatives

Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.)

Adhere to expectations defined for banking centers as defined by management

Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter

For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc

Learn and encourage usage of all digital components in the banking center by banking center guests

May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels

Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards

Adhered to defined career wear standards

Live the Bank values every day

Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services

May have approval authority

May be asked to train and aid less experience banking center team members

Cooperates with superiors, peers to accomplish team and Bank goals

Ability to work in different assigned banking centers within the region

Other duties as required

Qualification

Banking operationsCustomer serviceSales skillsNMLS registrationDigital banking knowledgeProblem resolutionBasic office skillsTeam playerTime managementEffective presentation

Required

Over 3 years' experience in Bank sales/service environment or equivalent experience to include sales results

High School or GED required

Must be a team player

Can work under pressure

Have a professional image

Able to resolve problems and conflicts

Able to prioritize work and effectively manage time

Possess basic business communications skills such as advanced writing, listening, and basic office and mathematics skills

Possess customer service skills

Possession of professional skills such as report writing, basic statistics, effective presentation skills, and creative skills

Possess sales and negotiation skills

Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer

FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first)