DataBank · 3 weeks ago
Managed Services Analyst (Remote)
United States
Full-time
Remote
Mid Level
3+ years expDataBank is a company focused on cloud and managed services, seeking a Managed Services Analyst to connect technical and business teams. The role involves creating comprehensive documentation, maintaining the product catalog, supporting pricing initiatives, and optimizing business processes for growth.
ConsultingInformation TechnologyRisk Management
Hiring Manager
Lissa Harr
Responsibilities
Product Documentation : Gather and synthesize detailed technical information from Engineering, Cloud, and Network Operations to write and maintain comprehensive documentation, including product datasheets, solution guides, FAQs, process guides, and internal knowledge bases
Sales Enablement Materials: Develop and refresh content to train and enable the sales team, partnering with relevant stakeholders for presentations, collateral, and internal product education
Product Catalog Management: Maintain the cloud and managed services product catalog with up-to-date features, specifications, and positioning to support sales and business initiatives
Pricing Support: Collaborate with Finance and Product Management to develop, review, and update product pricing, ensuring competitive, transparent, and accurate offerings
Process Improvement: Assess and refine documentation, operational, and go-to-market processes for efficiency and consistency across the organization
Competitive Intelligence: Monitor and analyze competitive products and pricing, providing actionable insights for product positioning and strategy
Cross-functional Collaboration: Serve as a connector between technical, product, finance, and sales teams to ensure knowledge sharing and coordinated execution
Support Strategic Initiatives : Contribute to new product launches and key projects through strong documentation and operational support
Qualification
Required
Bachelor's degree in Business, Information Technology, Computer Science, or related field, or equivalent experience working with cloud/managed IT services
3-5 years in a business operations, product management, technical marketing, or related function within cloud, IaaS, or data center environments
Deep understanding of cloud computing (IaaS, virtualization, storage, networking, managed services)
Proven expertise in authoring technical documentation for audiences at all levels
Experience developing training content and sales enablement materials
Comfortable working with Finance and Product to support pricing activities
Strong analytical and critical thinking skills with attention to detail and accuracy in data analysis and financial modeling
Experience with CRM systems (Salesforce preferred), ERP systems, CPQ (Configure, Price, Quote) platforms, and deal desk operations including quote review and approval processes
Skilled at process improvement and operational best practices
Excellent collaboration and project management skills; experience working cross-functionally with technical and business stakeholders
Strong written and verbal communication abilities
Advanced proficiency with Microsoft Office Suite, Google Workspace, and documentation/collaboration tools (e.g., Confluence, SharePoint)
Customer-oriented mindset and high attention to detail
Legal authorization to work in the U.S. is required
Benefits
Health, Vision, and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
3 weeks' Paid Time Off and Paid Holiday
Company
DataBank
DataBank is an information management and security company offering customized technology solutions to businesses.
501-1000 employees
H1B Sponsorship
DataBank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$8.57BKey Investors
TJCAustralianSuperTD Securities
2025-10-17Debt Financing· $875M
2025-09-24Debt Financing· $1.1B
2025-01-30Secondary Market· $600M
Leadership Team
Raul Martynek
CEO
Kevin Ooley
President & CFO
Recent News
Dallas Innovates
2025-11-04
2025-10-18
Company data provided by crunchbase