Peet's Coffee · 1 month ago
Coffeebar Manager - Watertown Coffeebar
Watertown
Full-time
Onsite
Mid Level
$27/hr - $27/hrIntelligentsia Coffee is a specialty coffee company founded in Chicago in 1995, and they are seeking a Coffeebar Manager for their Watertown location. The Coffeebar Manager will be responsible for upholding company standards, managing staff, and ensuring excellent customer service while maintaining financial performance.
CoffeeRetail
Responsibilities
Recruit, hire, and supervise qualified personnel when positions become available
Prepare, monitor and manage the coffeebar’s staffing levels and schedule; identify opportunities to increase efficiency without sacrificing operations
Maintain accurate records and paperwork including daily sales results, monthly inventory, cash drawer reconciliation, personnel records and employment documentation
Participate in the development of the coffeebar’s annual budget, and identify quarterly goals and objectives
Ensure cleanliness, organization, and attractiveness of the coffeebar’s interior and exterior
Maintain strong vendor relationships to ensure response time and deliveries are timely; track vendor activity, particularly those responding to and completing work order requests
Plan, identify, communicate, and delegate appropriate responsibilities and practices to staff to achieve operational goals
Continuously review the coffeebar’s operations to identify problems, concerns, and opportunities for improvement
Review monthly financial reports with your supervisor to identify and address trends and issues in coffeebar performance
Suggest and implement new initiatives in pursuit of increasing quality and profitability, streamlining labor/systems, and increasing morale
Work with coffeebar staff - on an individual and group basis – to ensure that staff are confident in their drink preparation skills, throughout the year
Ensure training stays on track and forward movement is maintained until full capability is achieved
Collaborate with Retail Leadership to ensure that the coffeebar’s regular schedule and the training schedule are effectively written to allow for an adequate volume of training
Collaborate with Retail Leadership to identify future leaders at Intelligentsia within the coffeebar. Encourage and support them in their training needs to achieve their goals
Adhere to all policies included in the Retail Training Manual and ensure that staff understand and adhere to the policies
Ensure that each new employee completes the Cash Handling Policies and Procedures test within 30 days of employment
Maintain current and accurate records by performing daily and weekly payroll and labor responsibilities, reviewing and maintaining all timekeeping records, and ensure that company communications are appropriately shared with staff
Maintain a strong floor presence, cultivate an attentive and detail-oriented staff, and ensure a high level of customer service without sacrificing the quality of the coffee and tea beverages and products being offered
Demonstrate a calm demeanor during peak periods, and set a positive example for staff
Hold meetings for all staff at least quarterly and maintain a strong and open line of communication
Assess staff performance on a consistent and ongoing basis; coach each employee, providing positive reinforcement and constructive feedback
Qualification
Required
High School Diploma or GED preferred
Experience managing retail, restaurant, or hospitality locations strongly preferred
Exhibit empathy and inclusivity with all employees inside and outside of retail, setting the standard for employees to emulate
Demonstrate professional and respectful behavior to others when communicating, whether it is verbal or written/email
When emailing, be cognizant of continuing our standard communication benchmarks of respect and inclusivity by understanding the importance of tone in online communications
Continue these communication standards with customers, exhibiting elevated customer service and coaching employees on best practices with communication
Strong skills in the areas of bar work and coffee and tea preparation
Ability to maintain a pleasant disposition and sense of urgency with helping customers
Demonstrate a passion for coffee and tea
Capability to interface and maintain effective relationships with coworkers and customers
Detail-oriented, logical, and methodological approach to problem solving
Flexible, with the ability to multitask in a highly demanding, stressful environment
Excellent interpersonal and customer service skills
Maintain a calm demeanor during periods of high volume
Ability to lead and cooperate successfully as a member of a team
Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
Communicate professionally, clearly, honestly, and promptly
Ability to use available resources to answer questions
Maintain regular and consistent attendance and punctuality
General computer proficiency
Learn, understand, uphold and instill company values
Ability to read and speak English proficiently
Benefits
401(k) with Company Match
Medical, Dental, and Vision Insurance
Life, Short-Term, and Long-Term Disability Insurance
Employee Discounts
Flexible schedule
Paid Time Off and Sick Leave
Paid Training
Employee Assistance Program
Company
Peet's Coffee
For over 50 years our goal has been to offer the best coffees & teas in the world, without compromise.
Founded in 1966
5001-10000 employees
H1B Sponsorship
Peet's Coffee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (5)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-07-23Acquired
2001-01-25IPO
Leadership Team
S
Steven Hahm
Director, Direct-To-Consumer (DTC)
Recent News
2025-11-19
Company data provided by crunchbase