W.W.Rowland Trucking Co., Inc. ยท 1 month ago
Intermodal Customer Service Rep.
Dallas, TX
Full-time
Onsite
Entry Level
$21/hr - $24/hr
2+ years expW.W. Rowland Trucking Co., LLC is a leading transportation company based in Texas. They are seeking an Intermodal Customer Service Representative who will communicate with customers about service capabilities, perform work order input, and coordinate with the dispatch team.
Freight ServiceShippingTransportation
Hiring Manager
Brenda Mata, MAA, SHRM-CP
Responsibilities
Provides information to customers on service capabilities and capacity availability
Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediate as received)
Resolve service issues
Schedule appointment times as required, meeting designated delivery windows set by the customer
Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possible
Must be available one (1) Saturday per month to provide service support as part of the weekend team (will receive alternative weekday off during that week)
Perform other duties as requested
Qualification
Required
Excellent organizational, interpersonal communication, and computer skills
Detail-oriented and works effectively under pressure while meeting all applicable deadlines
Must be able to work independently and productively with minimum supervision
Recognize problems, identify possible causes and resolve routine problems
Ability to establish and maintain a professional atmosphere for co-workers and customers
Excellent verbal/written communication skills
Computer Literate - (MS Word, Excel, and Outlook) required
Preferred
Two (2) years of intermodal customer service preferred
Strong attention to detail and excellent local geographical knowledge
Bring energy, enthusiasm, and a positive attitude to the job
Bilingual is a plus
Company
W.W.Rowland Trucking Co., Inc.
W.W. Rowland Trucking Company, Inc. was founded in 1971 in Houston, Texas. For more than 47 years W.W.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase