The Village for Families & Children · 1 month ago
Client Service Coordinator (Per Diem)
Hartford, CT
Part-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrThe Village for Families & Children is a leading agency dedicated to supporting families and children in the Greater Hartford region. They are seeking a Client Service Coordinator to provide personalized front desk client support, manage client intakes, and ensure quality customer service in a team-oriented environment.
Health CareNon ProfitSocial
Responsibilities
The Client Service Coordinator is responsible for providing personalized quality front desk client support
Greets and checks in clients for intakes, ongoing appointments, and walk-in appointments
Answers incoming calls to The Village's main number and provides call transfers, general information, and client scheduling and intakes
Either via telephone call or in person, provides individualized point of entry, intake appointment support for scheduling, basic client triage, collects insurance information, and other relevant information as needed
Works in a functional team with teammates to ensure quality customer service
Interacts with customers to provide and process information in response to inquiries, complaints or unresolved issues including requests for additional information related to agency programs and services
Disseminate and distribute all agency faxes and via e-mail
Monitors reception/waiting area to ensure cleanliness and client safety
Handles all agency-wide vehicle requests and reserves vehicles according to agency policy
Collects and complete daily cash journals submitted to billing for client co-pays
Provide administrative support and back-up for other agency sites
Performs all business functions in agency EHR (Electronic Health Record) and coordinating all new admission paperwork for clients, verifies and records necessary personal information, i.e., demographics, insurance eligibility and verification, etc. in EHR according to guidelines and procedures. Secure appropriate signatures from client/guardian for consent to treat. Reviews client grievance policy and client rights if needed
Completes tasks outlined in Intake and Admissions process
Triage new clients in Intake utilizing the client triage tool and within the Enhanced Care Clinic (ECC) guidelines
Schedules new assessments for applicable departments
Ensures accuracy for timely check-in/check-out process for all clients. Schedules all client appointments accurately in EHR and communicates discrepancies when appropriate to supervisor and clinicians
Process referrals for applicable programs. For referrals, depending on position, referrals may be the primary function
Completes CTBHP authorizations and re-authorizations for accurate billing
Commits to continuous improvement of client services and accuracy
Qualification
Required
High School Diploma or equivalent required
Prior experience in related client support
Excellent telephone and verbal communication skills
Ability to manage a variety tasks and requests
Ability to travel between Village sites as needed
Must be able to work a flexible schedule to meet organizational demands
Proficient with Microsoft Office Suite and general computer skills
Demonstrated competence in diversity, equity, and inclusion
Demonstrated reliability and timeliness
Keen attention to detail in documentation
Preferred
Bilingual (English/Spanish)
Experience across diverse populations
Knowledge of HIPAA laws
Company
The Village for Families & Children
The Village for Families & Children provides a range of behavioral health treatment & support services for children, families & adults
Founded in 1809
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
The Cigna Group Foundation
2025-06-30Grant
2024-08-05Grant
Leadership Team
Galo Rodriguez
President & CEO
Hector Glynn
Chief Operating Officer
Company data provided by crunchbase