Intuit · 1 day ago
Group Manager, Quality Management System
San Diego, CA
Full-time
Onsite
Director/Executive
$190K/yr - $257K/yr
7+ years expIntuit is seeking a Group Manager for their Quality Management System (QMS) to lead the design and implementation of an enterprise-wide Quality System. This role involves defining and operationalizing the QMS strategy to improve service quality and customer outcomes while collaborating with various cross-functional teams.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Lead the design, deployment, and continuous evolution of the Quality Management System (QMS) across all business units and partner sites
Establish a unified quality governance model integrating AI-based scoring, human audit frameworks, and coaching feedback loops
Partner with Product and Technology teams to define system requirements, guide QMS platform enhancements, and ensure seamless data integration and reporting
Develop and maintain the Quality Policy, Standards, and Procedures that underpin service excellence and compliance
Define and track key quality performance indicators (KPIs) such as Service Quality Score (SQS), Critical Error Rate, and Coaching Effectiveness, ensuring alignment with customer and business outcomes
Drive process optimization and corrective action plans based on quality insights, focusing on root cause elimination and sustainable improvement
Build internal capability through quality leadership coaching, calibration sessions, and certification of Quality Leaders and Coaches
Partner with Operational Excellence and Learning teams to embed QMS principles into daily management, problem-solving, and performance routines
Ensure compliance with internal and external standards and lead readiness for any quality-related audits or reviews
Cultivate a culture of continuous improvement and accountability across operations, promoting ownership, advocacy, and expertise at every level
Qualification
Required
Bachelor's degree in Business Operations, Quality Management, Engineering, or equivalent work experience; Master's preferred
Lean Six Sigma Black Belt (LSSBB) or equivalent certification required
Proven experience designing, deploying, and running Quality Management Systems within large-scale, global contact center or customer success environments
Strong understanding of technology platforms, data architecture, and AI-based quality systems; able to translate operational needs into technical requirements
Experience collaborating with Tech, Data, and Product teams to develop automation and quality analytics capabilities
Demonstrated success leading cross-functional quality improvement programs with measurable business impact
Strong facilitation and stakeholder management skills; able to influence at all organizational levels
Deep understanding of Continuous Improvement, Root Cause Analysis, and Process Control methodologies
Familiarity with ISO 9001, COPC, or equivalent quality frameworks is highly desirable
7–10 years of professional experience leading Quality or Operational Excellence programs in a complex, multi-site or global organization
Proven track record deploying QMS frameworks that integrate human auditing with technology-driven quality monitoring
Experience driving measurable improvements in Customer Satisfaction, Issue Resolution, and Compliance metrics
Strong partnership skills with Technology, enabling automation, systemization, and continuous measurement of quality performance
Ability to coach and develop leaders in adopting data-driven quality management practices
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
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