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Veradigm® · 3 weeks ago

Director, Life Sciences - Digital Partnerships and Engagement - East Coast Remote

United States

Full-time

Remote

Lead/Staff, Director/Executive

4+ years exp

Veradigm is focused on transforming health through innovative solutions in healthcare. The Director, Digital Partnerships and Engagement, will drive programmatic strategy and manage relationships with partners and clients to enhance client satisfaction and adoption of Veradigm's solutions.

Electronic Health Record (EHR)Health CareHospitalInformation ServicesInformation Technology

No H1B

Responsibilities

Drives programmatic strategy to ensure our offering is represented in the marketplace to complement our direct Managed Services plan

Manages existing partner relationships and coordinates with Ad Ops team to ensure revenue and fees are up to date and reported consistently

Manages engagement across both partners and direct clients serving as the voice of the client to Veradigm and the voice of Veradigm to the client seeking to ensure robust adoption of solutions

Promotes client retention and overall client satisfaction

Understands the technical side of projects and provides insight and tips on how-to Product features, troubleshoots client issues, and provides resolution

Partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations

Responsible for reviewing partner and client financial and business objectives, creating actions to support them, and reporting progress on Key Performance Indicators

Includes ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, aiding resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint

Develops subject matter expertise in EHR, Digital Health Media, Programmatic Advertising, Agencies and BioPharma stakeholders

Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.; Monitor and share observations regarding client interaction and management

Identifies and grows reference accounts, including sharing client success stories and outcomes improvements

Drives client prioritization with escalated issues in support

Qualification

Digital Health StrategyClient Relationship ManagementProject ManagementEHR KnowledgeAnalytical ProficiencyMicrosoft OfficeSharePointJIRAConfluenceCommunication Skills

Required

Bachelor's degree in business and/or healthcare field

Minimum 4 years of experience in a healthcare or agency setting with good knowledge of partnerships in the space

Project management and organizational skills such as the ability to manage multiple time sensitive projects simultaneously; strong attention to detail and focus on task completion; internal and external stakeholder management

Ability to embrace changing organizational needs, shifting priorities, and evolving role responsibilities

Strong written, oral communication skills to effectively convey messages to cross disciplinary teams

Demonstrated ability to present to an audience

Client service orientated with the ability to build relationships with diverse constituents

Demonstrated ability to self-initiate, advancing work with minimal direction

Solid knowledge of project management methodologies, tools & techniques, including Microsoft Office, SharePoint, JIRA, Confluence

Strategic Thinking / Thought Leadership

Client Health Awareness & Management

Client Advocacy

Veradigm Market and Product Awareness

Client Expectations Management

Initiative

Analytical Proficiency

Benefits

Holidays

Vacation

Medical, dental, and vision insurance

Company paid life insurance

Retirement savings

Company

Veradigm®

Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve.

Founded in 1986

Chicago, Illinois, USA

1001-5000 employees