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Enact Mortgage Insurance · 19 hours ago

Account Development Manager

Raleigh, NC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Enact Mortgage Insurance is a leading U.S. private mortgage insurance provider, dedicated to helping lenders facilitate homeownership. They are seeking an Account Development Manager to manage customer requests, provide account management support, and assist in business development efforts while ensuring customer needs align with business objectives.

FinanceFinancial ServicesInsurance

Responsibilities

Manage the cross-functional process for completing vendor due diligence requests; Ensure accurate, complete responses are delivered within established timeframe

Provide the highest level of internal and external customer service through day-to-day support to assigned accounts and Sales force

Contribute to an account development team that provides excellent service to internal and external customers. Identify and implement lender-specific solutions by using analytic and other standard business procedures/methodologies

Support the approval process for all pricing, guidelines, financial structures, and other account specific requests. Take the lead on developing solutions for straight-forward requests, at the direction of the team leader

Work across the company, including with Sales, Operations, Legal/Compliance, Finance, and Risk to execute initiatives and projects related to account assignments

Own customer metrics and ensure all business functions are meeting customer expectations

Provide supporting analysis to sales team to help advance account development plans and business initiatives

Work cross functionally to implement solutions that overcome operational and technical obstacles

Partner with Sales Leaders to provide product information in support of sales growth efforts

Collaborate with Account Development Managers (ADMs) and Business Intelligence Team to identify, develop, and implement customer and internal reporting requests through various platforms such as Microsoft Excel, Sigma and Tableau

Assist Strategic Project analytic support including assisting in development and implementation of success metrics, tracking, automation, and stakeholder communication

Establish and manage a process for ADM team’s production of customer-specific marketing material at industry events

Collect and assist in presenting account highlights to Senior Leadership

Build solid internal customer relationships with Sales, Risk, Finance, IT/Ops and other business units

Contribute on special projects and process improvements as directed by the team leader

Qualification

Analytical skillsBusiness acumenExcel proficiencyCross-functional project leadershipCustomer serviceCultural awarenessCommunication skillsOrganizational skillsCritical thinkingAttention to detailTeam collaborationPresentation skillsTime managementProblem-solving

Required

Bachelor's Degree

Minimum 2-4 years' business experience in Sales, Marketing, Product Management or Financial Structuring

Demonstrated ability to lead cross functional projects with minimal to moderate supervision

Strong working knowledge of analytical and financial skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel

Excellent written and verbal communication and presentation skills required

Demonstrated experience balancing potential conflicts between customer needs and business objectives

Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision

Demonstrated analytical and critical thinking skills

Ability to be open to various perspectives and provide recommendations, comfortable defending position to senior leaders

Ability to work extended hours as business dictates

Ability to travel domestically as needed

Ability to work effectively in a culturally diverse work group

Attention to detail and a strong sense of urgency