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Goodwill Industries of Southeastern Wisconsin, Inc. · 1 day ago

Director Quality and Process Improvement

Great Lakes, IL

Full-time

Onsite

Director/Executive

8+ years exp

Goodwill Industries of Southeastern Wisconsin, Inc. is seeking a Director of Quality and Process Improvement to lead transformative initiatives that shape operational excellence across multiple locations. This strategic leadership role involves driving continuous improvement through Lean and Kaizen methodologies, overseeing quality assurance and compliance, and enhancing efficiency and service delivery.

AssociationCommunitiesLifestyleRetailTraining

No H1B

U.S. Citizen Only

Responsibilities

Lead strategic planning, prioritization, and activities for all quality and process improvement initiatives across multiple locations and departments

Oversee and reenergize the Kaizen culture and Lean strategy execution, ensuring continuous improvement and alignment with contract and Goodwill program objectives

Oversee the design, strategy, and execution of operational training programs to ensure staff are properly trained and processes are consistent and effective

Identify, lead, and oversee the completion of large or special projects, develop monthly, weekly and daily reports, analyze data recommending changes and provide strategic planning and direction for those activities

Directs and oversees Great Lakes quality and continuous improvement policies, objectives, and operational initiatives including acting as a point of contact with senior management and stakeholders for those initiatives as well as Great Lakes safety objectives and other initiatives as assigned

Work with the SVP, Executive Directors, Directors, and Assistant Directors to strategize, prioritize, and help drive overall Great Lakes operational and mission strategies

Work proactively to anticipate issues and continuously improve Great Lakes in conjunction with overall organization efforts; assess and continuously improve division's effectiveness to ensure business units needs are being met

Maintain positive working relationships with internal and external customers, vendors, government and other agencies and community organizations

Oversee the Quality Control Plan for the Food and Logistic Services contract. This includes ensuring division wide compliance with all requirements and update as needed to reflect changes due to improvements or newly implemented customer requirements

Ensure customer service standards are met, as stated in contract. Monitor service through established methods to identify trends and work with key staff to resolve areas of opportunity with service issues in a timely manner

Oversee and maintain contractual compliance, using the Quality Control Plan & Food Safety Program (HACCP) for monitoring contract performance and developing and implementing SOPs to standardize all aspects of operations

Ensures that operations are conducted in accordance with Federal Contracting Laws and AbilityOne Program requirements

Leading and Developing Talent: Manages organizational design for area of responsibility and directs talent planning, hiring, development and training of staff. May participate in succession planning discussions. Networks and sources for positions throughout the organization

Project and Change Management: Serves as project owner for high complexity department, cross-functional or multi-location projects and improvement initiatives. Set project direction including project scope, timeline and resources. Accountable for making decisions and project success. Manages change through effective planning, communication and coaching. Builds and participates in leadership coalition supporting and implementing organizational change

Community Engagement: Actively engages with community partners and links activities to business performance

Responsible for completing other duties/responsibilities as assigned

Qualification

Lean methodologiesKaizen methodologiesQuality assuranceChange managementProject managementSix SigmaData analytics toolsMicrosoft OfficeOrganizational leadershipSituational adaptabilityDrives resultsEnsures accountabilityCommunication skillsCustomer focus

Required

Bachelor s Degree in Business Administration or experience equivalency

A minimum of 8 years experience. Preferred quality assurance, organizational leadership, or industrial engineering, or a minimum of 10 years directly related experience, and a minimum of 5 years relevant experience

Proven track record in project management, change management, quality assurance, and/or strategic planning

Expertise in Lean, Six Sigma, and continuous improvement methodologies

Six Sigma Black Belt certification strongly preferred, or have the ability to obtain certification within 12 months of hire

Proficiency in Microsoft Office and data analytics tools

Ability to manage ambiguity, drive change, and deliver results under pressure

Required to obtain a Common Access Card (CAC) within 90 days of date of hire, pursuant to US Navy security guidelines. Inability to obtain CAC card may result in removal and/or termination from position

A REAL ID-compliant driver s license or identification card is required for access to the naval installation and for employment. Candidates must provide proof of this identification