Chase · 1 month ago
Senior Customer Success Manager - VP
501 Union St Suite 300b, Nashville, TN, 37219, US
Full-time
Onsite
Senior LevelChase is a global leader in equity compensation management, offering a premier cloud-based platform for administering equity plans. The Senior Customer Success Manager (VP) will serve as a strategic leader and trusted advisor to clients, managing complex portfolios and driving commercial conversations to ensure exceptional client outcomes.
BankingFinancial Services
Responsibilities
Manage and nurture key relationships with high-value customers and senior stakeholders across J.P. Morgan
Drive commercial conversations, identifying and executing opportunities for upsell, cross-sell, and revenue growth
Serve as a strategic advisor to clients, understanding their business needs and delivering tailored solutions
Oversee complex client portfolios, ensuring exceptional service delivery and client satisfaction
Lead cross-functional initiatives, collaborating with product, engineering, sales, and support teams to optimize the customer experience
Champion the voice of the customer, advocating for client needs and influencing product and process improvements
Mentor and develop junior team members, fostering a culture of excellence, collaboration, and continuous learning
Proactively identify and address risks, challenges, and opportunities within client accounts
Analyze customer feedback and market trends to inform strategy and drive innovation
Represent Workplace Solutions in senior-level client meetings and industry events, enhancing the firm’s reputation and market presence
Ensure clear, effective communication with clients and internal stakeholders at all levels
Develop and implement account plans to achieve revenue and growth targets
Qualification
Required
Proven experience in relationship management within global companies, preferably in financial services or technology-driven environments
Demonstrated commercial acumen with a track record of driving revenue growth through upsell and cross-sell initiatives
Experience managing complex client portfolios and high-value customer relationships
Strong strategic thinking and problem-solving skills
Exceptional written and verbal communication skills, with the ability to engage and influence senior stakeholders
Experience leading cross-functional teams and initiatives
Ability to mentor, motivate, and develop junior team members
Proactive, results-oriented approach with a commitment to client success
Strong analytical skills, with the ability to interpret customer feedback and market trends
Experience advocating for the customer and driving product or process improvements
Preferred
Bachelor's degree in economics, business, or a related field
Experience with cap table management, equity plan management, or the venture ecosystem
Experience with cloud-based software platforms
Project management experience with excellent organizational skills
Experience presenting to senior executives and representing the firm at industry events
Success-oriented mindset with a focus on customer satisfaction and continuous improvement
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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