Intuit · 3 days ago
Group Manager - QuickBooks Live Service Strategy
Atlanta, GA
Full-time
Hybrid
Director/Executive
$216K/yr - $292K/yr
10+ years expIntuit is a leading financial software company, and they are seeking a Group Manager for their QuickBooks Live Service Strategy team. This role involves leading a cross-functional team to innovate and improve customer experience strategies for expert-led bookkeeping services, aiming to drive revenue growth and customer retention.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Service Definition & Innovation: Lead innovation and experimentation to deliver 0-to-1 service launches through our team of experts. Continuously optimize operations to maximize growth, ROI and customer satisfaction
Service Experience Strategy: Leverage deep expertise in bookkeeping, tax, or compliance to design and implement innovative service offerings that unlock new revenue opportunities. Own the end-to-end planning — including scope, expert capability requirements, and timelines — to ensure successful execution
Design Thinking & Customer-Centricity: Apply design thinking methodologies to create seamless, intuitive service experiences that enhance customer value and drive long-term retention
Cross-Functional Leadership: Collaborate with Product Management, Marketing, Sales, Analytics, Design and Service Delivery teams to deliver integrated service experience solutions that accelerate business growth
Customer Insights & Continuous Improvement: Harness customer feedback, market research, and data analytics to uncover actionable insights and guide continuous enhancements to the service experience
Performance Measurement: Monitor and analyze key metrics related to service experience, operational efficiency, and monetization to assess impact and identify opportunities for optimization
Technology Enablement: Partner with Product Management and the Virtual Expert Platform teams to integrate innovative AI-driven technologies that elevate service delivery, streamline operations, and increase customer engagement
Qualification
Required
Proven leader with experience in a services based industry or SaaS organization, with 10+ years in a leadership role driving business results through improved customer experiences in Customer Success, Product Management, Product Marketing or similar functions
Undergraduate degree in a business, technical, or science discipline; MBA or advanced degree preferred; Experience or Expertise in Tax or Bookkeeping highly preferred
Proven experience in service experience strategy, customer experience design, or related field with a focus on service delivery
Proven ability to design and implement service experience strategies that improve customer retention and drive revenue growth
Strong understanding of customer journey mapping, market research techniques and methodologies, and service design principles
Experience applying AI capabilities to improve expert experiences, improving customer experiences and delivering strong ROI for the business
Strong cross functional leadership - Ability to inspire an organization to deliver and champion customer experiences that drive retention and growth. Demonstrated success in building high performing teams through dotted line and direct management including recruiting and retaining top talent
Customer service & support expertise - Demonstrated strength managing or working with customer support organizations and operations
Excellent analytical skills with the ability to ask the right questions and translate data into actionable insights
Excellent communication, presentation, and collaboration skills
Preferred
MBA or advanced degree preferred
Experience or Expertise in Tax or Bookkeeping highly preferred
Familiarity with business tax, sales tax and/or payroll tax is an advantage
Benefits
A cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
24-7 Press Release Newswire
2026-01-11
Company data provided by crunchbase