Apply on Employer Site

Truliant Federal Credit Union · 1 day ago

IT Business Analyst

Winston-Salem, NC

Full-time

Onsite

Mid, Senior Level

3+ years exp

Truliant Federal Credit Union is dedicated to improving lives through member-focused financial solutions. The IT Business Analyst will support and enhance the credit union's technological infrastructure by bridging the gap between IT and business units, identifying requirements, and implementing technology solutions that align with business goals.

Banking

Growth Opportunities

Responsibilities

Collaborates with business units to gather and document detailed business and technical requirements

Analyzes business processes to identify and propose improvements that enhance system efficiency, member experience, and staff productivity

Translates business requirements into functional specifications for IT teams and vendors

Works with cross-functional teams to design, test, and implement technology solutions aligned with credit union standards and goals

Develops and maintains project documentation, including requirements specifications, process flows, user stories, and test plans

Assists in selecting and evaluating software and vendors that support credit union needs, assessing costs, benefits, and technical feasibility

Works with the project team to define the testing scope, objectives, and acceptance criteria for the project

Develops or review requirement traceability matrices to ensure all requirements are addressed in testing

Creates or assists in creating UAT scripts and test scenarios that reflect real-world business processes

Coordinates UAT sessions with business stakeholders, ensuring they understand their role in validating system functionality

Identifies, troubleshoots, and resolves system issues in collaboration with IT support teams

Conducts root cause analysis for recurring system issues and propose long-term solutions to prevent future disruptions

Supports project management activities, including planning, scheduling, and coordinating resources to ensure project milestones are met on time and within scope

Works closely with vendors and external consultants to manage implementation timelines, deliverables, and system integrations

Raises concerns promptly and collaborate with team members to develop actionable solutions

Communicates project progress and challenges to stakeholders, facilitating resolutions as needed

Ensures systems and processes comply with regulatory standards, including data security and privacy requirements

Supports audits by documenting and validating systems and processes to ensure adherence to policies

Assists with other tasks and projects as assigned

Timely logging of time spent on project and task work

Qualification

Business analysis methodologiesData analysis toolsProject managementCredit union experienceRegulatory knowledgeAnalytical skillsProblem-solving skillsCommunication skillsInterpersonal skillsAttention to detail

Required

Must have a strong understanding of business processes, particularly within a credit union or financial institution context

Must be proficient in business analysis methodologies, tools, and techniques (e.g., Agile, Waterfall, JIRA)

Must have excellent analytical, problem-solving, and critical thinking skills

Must have effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders

Must have strong project management and organizational abilities, with attention to detail

Must be familiar with data analysis tools such as SQL, Tableau, or Power BI

Should possess a strong commitment to providing excellent service to Truliant's members, both internal and external

Bachelor's degree, or equivalent experience, in Information Technology, Business Administration, or a related field required

Minimum of 3-5 years of experience as an IT Business Analyst required; IT Business Analyst experience within the financial services or credit union sector preferred

Hands-on experience with core credit union or banking systems and financial software required