Kitestring Technical Services · 3 weeks ago
Enterprise Program Manager
Phoenix, AZ
Contract
Hybrid
Senior Level
5+ years expKitestring Technical Services is a growing technology consulting firm focused on delivering innovative solutions to improve customer experiences and enterprise operations. The Enterprise Program Manager will oversee complex, cross-functional projects, ensuring alignment with organizational goals while managing budgets, schedules, and resources. This role requires strong leadership and communication skills to drive project success and foster collaboration across teams.
Information TechnologyIT InfrastructureRetail
Responsibilities
Partner with senior leadership to define program objectives, scope, deliverables, and success metrics
Develop and adapt program plans to changing requirements and dynamic environments
Support development and documentation of key project artifacts (e.g., Charters, Requirements, Test Plans)
Drive progress toward milestones and ensure accountability for deliverables and timelines across vendors and third parties
Bridge waterfall and agile methodologies, serving as Scrum Master for IT delivery work (story creation, sprint planning, stand-ups, retrospectives, and scrum-of-scrums for cross-functional coordination)
Facilitate clear, consistent communication across teams by establishing governance cadences and communication channels
Lead meetings at all organizational levels with well-structured, outcome-driven agendas
Communicate project status through weekly reports and other tailored methods appropriate to the audience
Prepare and lead Steering Committee meetings, focusing on decision alignment and risk mitigation
Identify and secure cross-functional resources to support program objectives
Support external recruiting efforts for critical program roles
Allocate and manage team capacity, resolve constraints, and forecast resource needs
Review time allocation for appropriate capitalization and escalate risks as needed
Develop and manage program budgets across multiple projects and workstreams
Support business case development and funding approval processes
Manage purchase orders, invoices, and receipts in alignment with budget plans
Monitor spend, support reforecasting, and produce financial reporting (CapEx and OpEx) with variance explanations
Maintain RAID logs and drive closure of risks, actions, issues, and decisions
Identify risks across people, process, and technology and implement mitigation strategies
Escalate issues appropriately to minimize program impact
Track project performance using PMO-approved tools and methodologies
Draft and distribute project status reports
Apply tollgate and milestone readiness reviews
Articulate impacts of delivery changes on ROI and key success metrics
Coach and mentor project managers and workstream leads
Foster a collaborative, high-performance environment through recognition and team engagement
Reinforce our client’s culture, values, and purpose
Drive leadership alignment and business adoption of program outcomes
Integrate organizational change management (OCM) into program planning and execution
Ensure completion of OCM deliverables (e.g., stakeholder assessments, communication and training plans, adoption metrics)
Ensure effective handoffs to IT Support and Customer Care teams
Identify and implement continuous improvement opportunities within PMO and functional domains
Promote a culture of efficiency, quality, and continuous improvement
Qualification
Required
5–7 years of project or program management experience
At least 3 years managing enterprise-level programs
Proficiency with project management tools such as MS Project, ServiceNow, Jira, Asana, or ClickUp
Strategic & Critical Thinking: Ability to align program goals with organizational objectives
Leadership: Proven ability to lead cross-functional teams and develop talent
Risk Management: Expertise in identifying and mitigating enterprise-scale risks
Adaptability: Comfortable navigating ambiguity and change
Collaboration: Strong interpersonal skills and stakeholder management capabilities
Communication: Exceptional written and verbal communication; ability to tailor messaging to the audience
Organization: Strong time management and multitasking skills
Customer Focus: Anticipates and prioritizes customer needs while delivering high-quality outcomes
Preferred
PMP certification preferred
PMP, PgMP, or other relevant certifications strongly preferred
Benefits
Flexible PTO
Maternal/Paternal Leave Policy
Healthcare Benefits for Spouse, Domestic Partner, and Dependents
Matching 401k 2-1 up to 4%
Company
Kitestring Technical Services
Kitestring Technical Services is an information technology company that specializes in technical architecture and design services.
51-200 employees
H1B Sponsorship
Kitestring Technical Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
J
Jared Smith
Chief Executive Officer
Company data provided by crunchbase