Michigan Primary Care Association · 1 month ago
Epic Ambulatory Analyst – Wisdom Dental
Lansing, MI, US
Full-time
Onsite
Entry, Mid Level
2+ years expMichigan Primary Care Association is seeking an Epic Ambulatory Analyst to enhance the implementation and utilization of the Epic Electronic Dental Record across its member health centers. The role involves training staff, optimizing clinical workflows, and ensuring effective vendor management to improve dental operations.
AssociationCommunitiesHealth CareNon ProfitPrimary and Urgent Care
Responsibilities
Implement and configure Epic Wisdom for dental practices
Manage new implementations, interfaces, and major application updates across centers in collaboration with the Director of HIT and other stakeholder teams
Support system configuration, design, and build clinical functions as needed in coordination with health center clinician champions, the MPCA transformation team, and the Epic EDR vendor
Develop procedures and support documentation to support change management, clinical efficiencies and/or compliance, and regulatory reporting requirements such as UDS, HEDIS and NCQA PCMH, and value-based contracts
Facilitate organizational change within member health centers to support Epic Wisdom adoption and clinical workflow improvements
Advise on clinical best practices for leveraging Epic Wisdom capabilities to enhance clinical efficiencies and quality patient care
Analyze patient flow, treatment planning, and billing within dental workflows
Assess competencies, learning gaps, and adoption levels of clinical and non-clinical dental staff members and providers, and recommend actions to strengthen and increase efficiencies, strategic goals, data quality, patient care, and provider satisfaction
Lead and/or participate in dental projects, committees, and other activities to address specific issues, assist in dental/clinical process improvement activities, or as part of the implementation of new or changed functionalities
Collaborate with the CIN Transformation Team on quality initiative workflows, metric measurement, and related technical assistance activities
Support health centers’ dental operations management through the development of policies and tools needed to implement Epic Wisdom applications and the monitoring of technology adoption and successful use
Support strategic projects and achievement of HCCN grant goals and workplans related to Epic Wisdom functionality and optimization
Develop and execute training programs and Epic Wisdom support materials for health center staff on the EDR system and associated tools, ensuring materials are adaptable to various learning environments and health center roles
Solicit feedback from staff to ensure learning objectives are met and knowledge transfer has occurred
Identify training issues associated with dental software changes and system upgrades, adjusting training programs and materials as needed to stay up to date
Assure that How-To documents are available to users, developing additional documents as needed
Provide ongoing technical assistance to troubleshoot and resolve EDR-related issues, escalating them as needed to the EDR vendor and tracking them for resolution
Collaborate with member health centers to optimize Epic Wisdom clinical workflows and enhance system usability
Create tests and implement template changes, upgrades, and programming improvements to fit the needs of Wisdom users without jeopardizing security or system function
Address day-to-day user questions or concerns in person, and/or via phone, email, and video conference
Aid in the management of user accounts and control user access to the Epic Wisdom application, assisting in managing groups and their access to functions and security within the application
Act as a liaison between MPCA, its members, and the EDR vendor to communicate member needs, resolve issues, and implement system enhancements
Coordinate with vendors to ensure timely support and updates to meet health center requirements
Work closely with the MPCA CIO, CMO, and Director of HIT on various initiatives with follow-through on projects assigned, including managing vendor relations, consultant or support oversight, and materials procurement, with minimal supervision, to meet deadlines and budget
Work as part of an interdisciplinary team of EHR analysts to create and deliver technical assistance (TA) on support applications and optimization of workflows
Partner on initiatives to pilot new EDR functionalities and clinical quality improvement projects within health centers
Collaborate with state and federal entities to align EDR initiatives with broader health information technology goals
Attend training/webinars/seminars applicable to the work in this role, specifically those related to Epic Wisdom and supporting applications
Organize and host training events, workshops, and webinars to educate health center staff on Epic Wisdom usage, optimization, and best practices
Facilitate the sharing of lessons learned and best practices among member health centers
Set performance goals for Epic Wisdom initiatives, monitor progress, and ensure alignment with organizational objectives
Prepare regular reports and presentations on Epic EDR utilization, issues, and improvements for health center and PCA leadership
Other duties as assigned
Qualification
Required
Epic Wisdom certification is required. (Or must be attained within 6 months of employment)
2–4 years with Epic Wisdom module
Minimum 2-4 years working with Epic EHR required
Expertise in dental, clinical, and administrative workflows
Healthcare Information Systems technology, particularly Epic EHR/EDR systems and integration with other healthcare tools
Maintain subject matter expertise (aka “superuser” status) for the Epic EDR and other systems in use across the PCA membership as identified and assigned
Best practices in implementing and optimizing Epic Wisdom systems in ambulatory care settings
Direct experience with implementing quality improvement initiatives leveraging health IT systems in a healthcare setting
Proficiency with use of MS Teams, Outlook, PowerPoint, SharePoint, Excel, Word, and Project Management tools
Translate dental requirements into configurations
Demonstrate strong leadership and motivational skills in a collaborative, multi-stakeholder environment
Communicate effectively with diverse stakeholders, including leadership at health centers, the PCA, and external partners
Promptly analyze problems, develop solutions, and make informed decisions
Align team efforts with organizational goals and adapt strategies to external impacts
Demonstrate the ability to self-motivate and take initiative to further organizational goals
Ability to travel frequently to member health centers within Michigan
Attend national conferences and trainings as needed
Preferred
Bachelor's degree in Dental Hygiene, Health Informatics, or similar field preferred
Recent experience implementing and supporting EDR systems in ambulatory clinic settings preferred
FQHC knowledge and experience is strongly preferred
Company
Michigan Primary Care Association
Michigan Primary Care Association provides primary and preventive health care.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-05-01Grant
Leadership Team
Phillip Bergquist
Chief Executive Officer
Faiyaz Syed MD, MPH
Chief Medical Officer
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