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Prosum · 3 weeks ago

ServiceNow PPM Implementation Business Analyst

Ventura County, CA

Contract

Hybrid

Mid Level

$55/hr - $60/hr

3+ years exp

Prosum is seeking a highly motivated and experienced ServiceNow PPM Business Analyst to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role focuses on gathering requirements, translating business needs into functional solutions, and collaborating with IT and business stakeholders to maximize the value of the ServiceNow platform.

Business Information SystemsConsultingInformation Technology

Diversity & Inclusion

No H1B

U.S. Citizen Only

Hiring Manager

Heath Hamaguchi

Responsibilities

Support ServiceNow PPM implementation by defining functional requirements for:

Project & Operational Work Tracking

Project Intake / Demand Management

Resource Management (Demand/Supply Tracking)

Portfolio and Financial Planning (as needed)

Serve as a liaison between technical ServiceNow resources and business teams

Ensure end-to-end alignment between business needs and configuration

Facilitate workshops and interviews with PMs, Resource Managers, and end-users to gather detailed requirements

Document functional specifications, process flows, and use cases

Bridge the gap between business stakeholders and technical teams to ensure deliverables meet functional objectives

Develop and deliver training sessions, documentation, and Q&A for PMs, Resource Managers, and contributors

Drive user adoption by highlighting platform value, addressing pain points, and supporting ongoing use

Build, optimize, and maintain reports and dashboards to provide PMO visibility into project health, resource utilization, and operational performance

Identify opportunities to streamline operational processes and improve efficiency using ServiceNow features

Qualification

ServiceNow PPMBusiness AnalysisStakeholder EngagementServiceNow CertificationProject ManagementTraining DevelopmentChange ManagementReporting OptimizationHealthcare Experience

Required

Only accepting US Citizens and Green Card Holders

3–5 years as a Business Analyst supporting enterprise system implementations

2+ years hands-on experience implementing, configuring, or supporting ServiceNow PPM / ITBM modules

Strong understanding of Project, Portfolio, Resource Management, and ITSM concepts

Proven ability to bridge business stakeholders and technical ServiceNow resources

Preferred

ServiceNow CSA or CIS (PPM) certification

Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.)

PMP, PMI-ACP, or other project management certifications

Experience working in a healthcare environment

Company

Prosum

Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry.

Founded in 1996

El Segundo, California, USA

201-500 employees