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BNY · 3 weeks ago

Vice President, US Client Operations (Structured Finance)

500 Ross Street, Pittsburgh, PA, 15262, US

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company influencing nearly 20% of the world’s investible assets. The Vice President of US Client Operations in Structured Finance will lead client service initiatives, develop strong client relationships, and drive strategic projects to enhance operational efficiency and client satisfaction.

Financial Services

Responsibilities

Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty

Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively

Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify opportunities for process improvements

Drive strategic projects that align with the organization's pillars and principles, ensuring that client operations are efficient and effective

Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices

Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes

Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes

Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills