Truist ยท 4 weeks ago
Mortgage Payment Solutions Specialist
Richmond, VA
Full-time
Onsite
Entry Level
1+ years expTruist Bank is a financial institution seeking a Mortgage Payment Solutions Specialist. The role involves interacting with clients with delinquent accounts to maximize net value and minimize losses, conducting research on account history, and ensuring compliance with bank procedures and regulations.
BankingFinanceFinancial Services
Responsibilities
Interact with clients using inbound and/or outbound contact tools such as automated or manual dialer systems to bring delinquent accounts to current status
Use effective probing to identify short term/long term reasons for default and suggest appropriate solutions in accordance with bank or investor guidelines
Explain in a clear and concise manner available relief programs such as early intervention and forbearance programs
Ensure accurate documentation of tracking systems with applicable codes and client interactions to ensure accurate investor reporting
Adapt to changes in regulations and applicable state laws such as TCPA and FDCPA
Adhere to scheduled break/lunch and shift schedules to ensure adequate phone coverage for servicing clients
Meet/exceed monthly performance metrics (production & quality), and satisfactory client delight customer survey scores
Qualification
Required
One or more years of over the phone client facing experience preferably in call center environment
High school diploma, or equivalent education and related training
Ability to multi task (talk/type while using basic computer applications, such as Microsoft Office software products)
Ability to de-escalate client escalations while effecting a one-time resolution
Excellent listening, verbal and written communication skills
Preferred
Collections experience in any financial product
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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2026-01-15
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