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Michigan Primary Care Association · 3 weeks ago

Epic Ambulatory Analyst - Primary Care

Lansing, MI, US

Full-time

Onsite

Entry, Mid Level

$92K/yr - $100K/yr

2+ years exp

Michigan Primary Care Association is focused on improving healthcare delivery through technology. The Epic Ambulatory Analyst - Primary Care is responsible for the implementation, training, and optimization of the Epic Electronic Health Record across member health centers, ensuring effective use and addressing any technical issues that arise.

AssociationCommunitiesHealth CareNon ProfitPrimary and Urgent Care

Responsibilities

Configure Epic ambulatory modules for primary care workflows (visits, documentation, orders)

Manage new implementations, interfaces, and major application updates across centers in collaboration with the Director of HIT and other stakeholder teams

Support system configuration, design, and build clinical functions as needed in coordination with health center clinician champions, the MPCA transformation team, and the Epic EHR vendor

Develop procedures and support documentation to support change management, clinical efficiencies and/or compliance, and regulatory reporting requirements such as UDS, HEDIS and NCQA PCMH, and value-based contracts

Facilitate organizational change within member health centers to support Epic EHR adoption and clinical workflow improvements

Advise on clinical best practices for leveraging Epic EHR capabilities to enhance clinical efficiencies and quality patient care

Assess competencies, learning gaps, and adoption levels of clinical and non-clinical staff members, physicians, and providers, and recommend action to strengthen and increase efficiencies, strategic goals, data quality, patient care, and provider satisfaction

Lead and/or participate in clinical projects, committees, and other activities to address specific issues, assist in clinical process improvement activities, or as part of the implementation of new or changed functionalities

Collaborate with the CIN Transformation Team on quality initiative workflows, metric measurement, and related technical assistance activities

Support health centers’ clinical operations management through the development of policies and tools needed to implement Epic EHR applications and the monitoring of technology adoption and successful use

Support strategic projects and achievement of Health Center Controlled Network (HCCN) grant goals and workplans related to EHR functionality and optimization

Develop and execute training programs and EHR support materials for health center staff on the Epic EHR system and associated tools, ensuring materials are adaptable to various learning environments and health center roles

Solicit feedback from staff to ensure learning objectives are met and knowledge transfer has occurred

Identify training issues associated with software changes and system upgrades, adjusting training programs and materials as needed to stay up to date

Assure that How-To documents are available to users, developing additional documents as needed

Provide ongoing technical assistance to troubleshoot and resolve EHR-related clinical issues, escalating them as needed to the vendor and tracking them for resolution

Collaborate with member health centers to optimize Epic EHR clinical workflows and enhance system usability

Create tests and implement template changes, upgrades, and programming improvements to fit the needs of clinical users without jeopardizing security or system function

Address day-to-day user questions or concerns in person, and/or via phone, email, and video conference

Aid in the management of user accounts and control user access to the Epic EHR application, assisting in managing groups and their access to functions and security within the application

Act as a liaison between MPCA, its members, and the EHR vendor to communicate member needs, resolve issues, and implement system enhancements

Coordinate with vendors to ensure timely support and updates to meet health center requirements

Work closely with the MPCA CIO, CMO, and Director of HIT on various initiatives with follow-through on projects assigned, including managing vendor relations, consultant or support oversight, and materials procurement, with minimal supervision, to meet deadlines and budget

Work as part of an interdisciplinary team of consultants to create and deliver technical assistance (TA) on support applications and optimization of workflows

Partner on initiatives to pilot new Epic EHR functionalities and clinical quality improvement projects within health centers

Collaborate with state and federal entities to align EHR initiatives with broader health information technology goals

Attend training/webinars/seminars applicable to the work in this role, specifically those related to the Epic EHR and supporting applications

Organize and host training events, workshops, and webinars to educate health center staff on Epic EHR usage, optimization, and best practices

Facilitate the sharing of lessons learned and best practices among member health centers

Set performance goals for Epic EHR initiatives, monitor progress, and ensure alignment with organizational objectives

Prepare regular reports and presentations on Epic EHR utilization, issues, and improvements for health center and PCA leadership

Other duties as assigned

Qualification

Epic EHRHealthcare Information SystemsQuality Improvement InitiativesMS TeamsProject Management ToolsFQHC KnowledgeLeadership SkillsCommunication SkillsProblem SolvingSelf-Motivation