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Walmart Canada · 3 weeks ago

Senior Director, Technology Operations - Risk Monitoring

Sunnyvale, CA

Full-time

Onsite

Director/Executive

$130K/yr - $260K/yr

7+ years exp

Walmart Canada is a leading global retailer, and they are seeking a Senior Director for Technology Operations focused on Risk Monitoring. This role will drive the strategy and governance for fraud prevention and risk management across Walmart Marketplace, ensuring the integrity and safety of millions of transactions.

DeliveryRetailShopping

Responsibilities

Set the vision and develop the long-term global fraud prevention and risk management operating model to protect Walmart Marketplace, ensuring alignment with organizational priorities and customer trust mandates

Develop and implement comprehensive lifecycle monitoring strategy programs for fraud, risk, and trust & safety teams to ensure they are equipped with the necessary capabilities, risk intelligence and ownership of scorecard to manage loss within a growth enabled risk appetite framework which provides exceptional protection

Establish robust seller risk controls, assurance and governance frameworks to continuously monitor and improve the performance of fraud prevention and credit risk mitigation, ensuring adherence to best practices and industry standards

Champion continuous process enhancement and operational rigor, ensuring every initiative is grounded in measurable performance outcomes and an unwavering commitment to platform integrity

Establish and oversee enterprise-wide KPIs, SLAs, and analytics frameworks; leverage deep data insights to define new targets, identify emerging risks, and drive transformative improvements in fraud detection, risk mitigation, and trust & safety

Lead regular business reviews and regular executive briefings with both Walmart and partner C-suite leaders, ensuring transparency, accountability, and rapid resolution of escalation issues

Drive global implementation of best-in-class technologies, automation strategies, and operational innovations that redefine fraud prevention and elevate risk automation to scale the Marketplace growth while balancing P&L and customer friction

Partner with Product, Technology, Operations, Compliance, and Finance leaders to co-create and deploy fraud prevention and trust & safety strategies, ensuring seamless alignment between internal initiatives and partner capabilities

Champion the development and adoption of next-generation risk assessment methodologies, resource optimization models, and innovation pilots that unlock new value for sellers and customers

Serve as Walmart’s thought leader and subject matter expert in fraud prevention and risk management, representing the company in industry forums and steering critical projects affecting Walmart’s brand and customer trust

Own budget planning and management for global fraud prevention operations, driving resource allocation strategies that balance cost, experience, and scalability

Identify and deliver significant cost reduction initiatives, unlock operational synergies, and enable rapid business growth through strategic sourcing, automation, and process reengineering

Inspire, develop, and manage a team of high-performing leaders and managers across global fraud prevention, risk, and trust & safety operations

Build a culture rooted in accountability, diversity, collaboration, innovation, and continuous improvement

Mentor emerging Walmart talent, supporting organizational capability building, succession planning, and career advancement opportunities

Qualification

Fraud prevention strategyRisk managementData analyticsLeadershipPayments risk expertiseRegulatory complianceFraud detection technologiesProject managementCommunication skillsTeam managementStrategic thinking

Required

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years' experience in project management, program management, program operations, or related area

9 years' experience in project management, program management, program operations, or related area

4 years' supervisory experience

Progressive experience in global fraud prevention, risk management, payments, or trust & safety, with experience in a senior/executive leadership capacity

A proven track record of managing complex business operations at a global enterprise

Demonstrated strategic thinking, strong analytical acumen, and executive presence

Exceptional analytical, communication, and leadership skills in high-growth, dynamic environments

Preferred

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area

Experience leading global fraud, risk, or trust & safety teams in a Fortune 500 or large-scale eCommerce environment

Deep expertise in payments risk, fraud merchant credit risk, chargeback management, anti-money laundering (AML), and regulatory compliance (PCI DSS, GDPR, PSD2, etc.), or equivalent experience

Hands-on experience with fraud detection technologies, machine learning platforms, and real-time transaction monitoring systems, or equivalent experience

Proven success in building and scaling global programs across multiple geographies and regulatory environments, or equivalent experience

Demonstrated ability to influence and drive change at the executive level, including Board and C-suite presentations, or equivalent experience

Experience with vendor management, contract negotiation, and strategic sourcing for fraud and risk solutions, or equivalent experience

Multilingual or international experience in managing risk within US, China, Canada, Mexico, EU, UK a plus

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.