Hall County Government · 1 month ago
PT Parks Customer Service Associate-Mulberry Creek Community Cen
Flowery Branch, GA, US
Full-time
Onsite
New Grad, Entry Level
$17.46/hr - $22.01/hrHall County Government is seeking a PT Parks Customer Service Associate to provide positive and efficient customer service to park and facility guests. The role involves greeting visitors, assisting with program registrations, and performing clerical tasks, as well as overseeing community center facilities and ensuring safety and security during events.
Government Administration
Responsibilities
Greet visitors and provide information to customer inquiries and requests
Assists customers with program registrations, community center memberships, rental agreements, fee collection, and reservations
Answers telephone and routes calls to appropriate parties; takes messages as needed
Receives and sorts mail; distributes to appropriate parties
Light typing and word processing to include emails, orders, memos, and other business documents
Responsible for opening, closing, and supervising community center facilities, including scheduled events, programs, facility rentals, and activities during normal operational hours, in the evening and on weekends
Monitors facility and maintains order
Sets up and breaks down room and event set up for customers
Provides assistance and customer service to the public during events
Monitors facility and maintains safety and security
Performs light maintenance to ensure complex is neat and orderly
Assists Facility Coordinator with clerical and administrative duties as needed
Regular and predictable attendance is required
Provides excellent customer service by greeting and checking in guests
Provides and communicates information as it relates to park policies and procedures
Assist guests with customer inquiries, requests, and concerns
Responsible for the administration, recordkeeping, and processing of reservations for campsites, pavilions, and event centers
Responsible for collecting and entering reservation information and customer data into computerized reservation platform
Monetary responsibilities to include handling and accounting for all fees collected for reservations, general admission fees, and all concession sales; must be able to properly process credit/debit card transactions
Ensure guests check out as scheduled
Monitors and maintains safety, security, and control of park access
Knowledgeable in rules and regulations for a multi-use park with both camping and day use visitors
Light typing and word processing to include emails, orders, memos, and other business documents
Light facilities maintenance is required
Responsible for working independently with limited supervision
Regular and predictable attendance is required
Qualification
Required
High School Diploma or GED, or equivalent
Any combination of education, experience, or skill, which provides the minimum level of qualifications stated above
Valid Class C driver's license and satisfactory Motor Vehicle Record (MVR)
General computer skills to include Microsoft programs, email, and Parks specific reservation software
Ability to work nights, holidays and weekends
Excellent customer service and telephone skills to include anticipating needs of customers for information
Ability to communicate tactfully and courteously with the public and staff members
Skill in operating a switchboard and receiving/routing multiple telephone calls efficiently and tactfully
Clerical skills to include light typing and word processing, filing, recordkeeping
Basic accounting skills to include handling monies and collecting and accounting for fees, reservations, concession sales, general admission, membership, recordkeeping, cash/credit/debit card transactions, and daily deposits
Knowledge of building, grounds, and security systems
Problem solving skills
Ability to work independently
Ability to communicate effectively orally and in writing
Company
Hall County Government
The mission of Hall County Government is to promote, encourage and develop a strong, viable community and ensure that all citizens share in prosperity by providing efficient, accessible and responsible public service.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase