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Municipal Credit Union · 3 weeks ago

Consumer Loan Processor

United States

Full-time

Remote

Entry Level

$17.80/hr - $28.52/hr

1+ years exp

Municipal Credit Union is a financial institution committed to helping New Yorkers build better tomorrows. The Consumer Loan Processor will assist members through the loan application lifecycle, ensuring the processing and funding of approved consumer loans while adhering to regulations and service level agreements.

BankingFinanceFinancial Services

Responsibilities

Review credit applications for completeness and verify accuracy of application information by contacting loan applicants by phone, email or web message

Assist members by providing information and answering questions about the Credit Union, loan guidelines, eligibility requirements and loan rates

Communicate effectively with prospective and existing members in a positive and professional manner

Process all funding requests within established service levels

Verify all stipulations and tasks have been completed and/or present

Obtain credit reports on loan applicants

Verify all loan documents including borrower(s), loan amount, interest rate, payment, due date, disbursements and payoff information

Process, print and send out checks as needed with required statements, payoffs or other documents as needed

Troubleshoot errors in funding to ensure completion of loan

Calculate, analyze & verify all income types and documentation – employer paid, self-employed, investment & rental income, tax returns and pay stubs

Verify documents meeting outstanding loan stipulations, prepare loan documents and obtain member signatures and supporting documentation

Answer inbound phone inquiries from branch, frontline personnel and members regarding loan status, outstanding stipulations, etc to ensure proper disbursement

Maintain all processing system queues within established timeframes and service level agreements

Interact with third parties as part of the loan process including car dealerships, insurance companies and vendors

Assist other units with verification of member information and/or closing documents

Advise management of any unusual loan problems on a daily basis

Respond to workflow of internal inquiries

Reconcile pending loans daily and follow-up with members regarding status

Cross-sell MCU products and services

Perform other duties as required