Michigan Primary Care Association · 1 month ago
Epic Ambulatory Analyst – Behavioral Health
Lansing, MI, US
Full-time
Onsite
Entry, Mid Level
2+ years expMichigan Primary Care Association is focused on improving healthcare delivery through technology, and they are seeking an Epic Ambulatory Analyst – Behavioral Health. This role is responsible for the implementation and optimization of the Epic Electronic Health Record system, training staff, and enhancing clinical workflows across member health centers.
AssociationCommunitiesHealth CareNon ProfitPrimary and Urgent Care
Responsibilities
Configure Epic Behavioral Health modules (treatment plans, assessments, workflows)
Manage new behavioral health implementations, interfaces, and major application updates across centers in collaboration with the Director of HIT and other stakeholder teams
Support system configuration, design, and build clinical BH functions as needed in coordination with health center clinician champions, the MPCA transformation team, and the Epic EHR vendor
Develop procedures and support documentation to support change management, clinical efficiencies and/or compliance, and regulatory reporting requirements such as UDS, HEDIS and NCQA PCMH, and value-based contracts
Facilitate organizational change within member health centers to support Epic EHR adoption and BH clinical workflow improvements
Advise on clinical best practices for leveraging Epic EHR behavioral health capabilities to enhance clinical efficiencies and quality patient care
Assess competencies, learning gaps, and adoption levels of clinical and non-clinical staff members, physicians, and providers, and recommend action to strengthen and increase efficiencies, strategic goals, data quality, patient care, and provider satisfaction
Lead and/or participate in clinical projects, committees, and other activities to address specific issues, assist in clinical BH process improvement activities, or as part of the implementation of new or changed functionalities
Collaborate with the CIN Transformation Team on quality initiative workflows, metric measurement, and related technical assistance activities
Support health centers’ clinical operations management through the development of policies and tools needed to implement Epic EHR applications and the monitoring of technology adoption and successful use
Support strategic projects and achievement of Health Center Controlled Network (HCCN) grant goals and workplans related to EHR functionality and optimization
Develop and execute training programs and EHR support materials for health center staff on the Epic EHR system and associated tools, especially the behavioral health module, ensuring materials are adaptable to various learning environments and health center roles
Solicit feedback from BH staff to ensure learning objectives are met and knowledge transfer has occurred
Identify BH training issues associated with software changes and system upgrades, adjusting training programs and materials as needed to stay up to date
Assure that How-To documents are available to users, developing additional documents as needed
Provide ongoing technical assistance to troubleshoot and resolve EHR-related behavioral health module issues, escalating them as needed to the vendor and tracking them for resolution
Collaborate with member health centers to optimize Epic EHR clinical BH workflows and enhance system usability
Create tests and implement template changes, upgrades, and programming improvements to fit the needs of clinical BH users without jeopardizing security or system function
Address day-to-day user questions or concerns in person, and/or via phone, email, and video conference
Aid in the management of user accounts and control user access to the Epic EHR application, assisting in managing groups and their access to functions and security within the application
Act as a liaison between MPCA, its members, and the EHR vendor to communicate member needs, resolve issues, and implement system enhancements
Coordinate with vendors to ensure timely support and updates to meet health center requirements
Work closely with the MPCA CIO, CMO, and Director of HIT on various initiatives with follow-through on projects assigned, including managing vendor relations, consultant or support oversight, and materials procurement, with minimal supervision, to meet deadlines and budget
Work as part of an interdisciplinary team of EHR analysts to create and deliver technical assistance (TA) on support applications and optimization of workflows
Partner on initiatives to pilot new Epic EHR functionalities and clinical behavioral health quality improvement projects within health centers
Collaborate with state and federal entities to align EHR initiatives with broader health information technology goals
Attend training/webinars/seminars applicable to the work in this role, specifically those related to the Epic EHR and supporting applications
Organize and host training events, workshops, and webinars to educate health center staff on Epic EHR usage, optimization, and best practices
Facilitate the sharing of lessons learned and best practices among member health centers
Set performance goals for Epic EHR initiatives, monitor progress, and ensure alignment with organizational objectives
Prepare regular reports and presentations on Epic behavioral health module utilization, issues, and improvements for health center and PCA leadership
Other duties as assigned
Qualification
Required
2–4 years' experience in Epic Behavioral Health; certification required. (Or must be attained within 6 months of employment)
Minimum 2-4 years working with Epic EHR
Familiarity with behavioral health clinical documentation and workflows
Healthcare Information Systems technology, particularly Epic EHR systems and integration with other healthcare tools
Maintain subject matter expertise (aka “superuser” status) for the Epic EHR and other systems in use across the PCA membership as identified and assigned
Best practices in implementing and optimizing Epic behavioral health systems in ambulatory care settings
Direct experience with implementing quality improvement initiatives leveraging health IT systems in a healthcare setting
Proficiency with use of MS Teams, Outlook, PowerPoint, SharePoint, Excel, Word, and Project Management tools
Demonstrate strong leadership and motivational skills in a collaborative, multi-stakeholder environment
Communicate effectively with diverse stakeholders, including leadership at health centers, the PCA, and external partners
Promptly analyze problems, develop solutions, and make informed decisions
Align team efforts with organizational goals and adapt strategies to external impacts
Demonstrate the ability to self-motivate and take initiative to further organizational goals
Ability to travel frequently to member health centers within Michigan
Attend national conferences and trainings as needed
Preferred
Bachelor's degree in Psychology, Social Work, or healthcare related field
Recent experience implementing and supporting Epic EHR systems in ambulatory clinic settings
FQHC knowledge and experience
Company
Michigan Primary Care Association
Michigan Primary Care Association provides primary and preventive health care.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-05-01Grant
Leadership Team
Phillip Bergquist
Chief Executive Officer
Faiyaz Syed MD, MPH
Chief Medical Officer
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