True Manufacturing ยท 2 weeks ago
Customer Service Account Coordinator
O'Fallon, MO
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
4+ years expTrue Manufacturing is a company that provides business-to-business support to their sales force. The Customer Service Account Coordinator will manage customer communication, process orders, and collaborate with internal teams to ensure timely delivery and customer satisfaction.
CommercialConsumer GoodsIndustrial
Responsibilities
Communicate with customer corporate contacts through email and phone; answering questions on product knowledge, product availability, and order status information
Provide professional support to our outside sales representatives and work closely with them to achieve customer order specifications and satisfaction
Work with Department Pricing Analyst on customer price quotes
Collaborate with Demand Planning and Scheduling departments to quote lead times and create production work orders for equipment to meet customer date requirements
Perform accurate and timely processing of customer orders and ensure compliance with ordering requirements
Work with our Traffic, Distribution, and Invoicing teams to coordinate timely shipment, delivery, and invoicing of customer orders
Perform all follow-up communication steps and documentation to ensure the order is completed and shipped on time
Collaborate and communicate with key customer contacts in regularly scheduled calls so that order shipments meet schedules for chain program rollouts
Process and send customer reports for after sales support
Maintain organized informational spreadsheets and documents for tracking, analysis, and communication with customers, sales representatives, and management
Assist sales representatives with coordinating customer equipment returns
Work as a team to backup and support other Customer Account Coordinators in the True Retail department
Qualification
Required
High School diploma or general education degree (GED) required
Four or more years of combined education and/or experience in a professional work environment required
Must be professional, organized and detail-oriented
Must have excellent written and verbal communication skills
Must have a positive, energetic and professional attitude and be able to work effectively in a fast-paced, ever-changing environment
Must work well with others in a team environment for cross-customer support
Must be able to follow directions for established processes
Enthusiasm in working with customers on the phone is required
Strong prioritization and multi-tasking skills required
Experience with all Microsoft Office applications required
Preferred
Associate's or Bachelor's degree with an emphasis in Business or similar field preferred
Prior experience in a manufacturing environment is preferred
Company
True Manufacturing
True is a wide range of American-made commercial refrigeration products that exceed industry quality standards at competitive prices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Aubrey
CIO & Director Media Design
Recent News
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