University of Massachusetts Amherst · 3 weeks ago
Clerical Assistant (Administrative Assistant) - Flexible Education & UWW
Amherst, MA
Full-time
Onsite
Mid Level
$20/hr - $23/hr
3+ years expThe University of Massachusetts Amherst is a nationally ranked public land-grant research university dedicated to expanding educational access and fostering innovation. The Clerical Assistant will provide general administrative support to the Flexible Education Division and University Without Walls, assisting with scheduling, event coordination, and clerical tasks to maintain efficient daily workflow.
EducationHigher EducationUniversities
Responsibilities
Provides exceptional customer service to those who contact the Flexible Education Division and University Without Walls
Answers phones, responds to inquiries, and greets visitors. Provides clear and timely responses to inquiries and directs them to the appropriate resource as needed
Assists staff with routine scheduling and office coordination tasks. Reserves space as needed and provides logistical support for meetings, small events, and office activities. Helps prepare materials, tracks participation, and supports set-up needs
Prepares, organizes, and distributes routine documents, materials, correspondence, and records
Responsible for maintaining and ordering office supplies
Assists with routine department communications such as reminders or announcements and supports simple updates to department websites or information pages under staff direction
Serves as the building and space coordinator for the units. Manages building access including card access and ordering office keys. Reports building issues to Facilities & Campus Servies and shares pertinent communications with staff. Assigns cubicles, creates/updates mailboxes, updates distribution lists and the staff directory, and completes the yearly space audit to accurately reflect occupancy
Provides basic support for students and programs. Provides general information to students regarding office procedures and campus resources, referring more complex questions to appropriate staff. Assists with processing standard student or program forms and documents. Maintains basic tracking lists or logs related to program activities. Monitors shared email accounts and routes messages appropriately
Enters and updates information in spreadsheets, tracking tools, and approved systems
Maintains organized digital and paper files in accordance with university policy and procedure
Assists with gathering information needed for routine reports
Processes standard submissions through platforms such as DocuSign, OneDrive, and Google Drive
Performs other duties as assigned to support efficient and effective office operations and meet department and/or university business needs
Qualification
Required
High school diploma or equivalent
Minimum of three (3) years of administrative or clerical experience
Proficiency with standard office software (e.g., Microsoft Office Suite, Google Workspace, Email, Calendars)
Ability to communicate effectively in writing and verbally
Good attention to detail with the ability to organize and prioritize tasks and maintain accurate records
Ability to provide pleasant and professional customer service to a diverse population
Ability to use sound judgement and handle confidential information with discretion
Ability to remain in a stationary position for extended periods
Ability use, or learn how to use, standard office equipment
Ability to move about the office as necessary to complete tasks
Preferred
Bachelor's degree
Knowledge of University policies, procedures, and common campus forms
Experience in higher education or a student-facing office
Ability to guide and/or coordinate the work of student employees
Company
University of Massachusetts Amherst
The University of Massachusetts Amherst is a public research university offering undergraduate, master's, and doctoral programs.
1001-5000 employees
H1B Sponsorship
University of Massachusetts Amherst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (77)
2023 (56)
2022 (79)
2021 (19)
2020 (31)
Funding
Current Stage
Late StageTotal Funding
$137.34MKey Investors
U.S. Department of DefenseU.S. Environmental Protection AgencyThe Howard Hughes Medical Institute
2024-09-18Grant· $7.9M
2024-07-16Grant· $6.37M
2023-11-16Grant· $2.5M
Leadership Team
Christopher Salthouse
Co-Founder Center for Personalized Health Monitoring
Alejandro Reuss
Instructor
Recent News
2025-12-17
2025-12-17
2025-12-03
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